Natural Choice Heating & Cooling Inc.

Heating & Air Conditioning
105 Industrial Drive, Unit 2 Whitby ON L1N 5Z9
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Natural Choice Heating & Cooling Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 8 timesBest of 2019winner 8 times

Reviews for Natural Choice Heating & Cooling Inc.

Average customer rating:
9.9 10 (212 reviews)

Sort by

Jeff from Bowmanville
Jeff from Bowmanville
1 review , ON
10/10

Goodman A/C, Ecobee Thermostat

I contacted Natural Choice while searching for an air conditioner for my home. James returned my emails much quicker than I expected and provided me with a lot of valuable information to help in my decision. He was not pushy or did not try to "up sell" me on any of his products, but provided me with various options for my air conditioner. This man is a true customer service professional...knowledgable, honest, and passionate about the products he sells to his customers. The installation techs installed my system in about 4 hours, leaving me with a very clean looking install. James took the time to explain all the features of my new Ecobee thermostat. It's not common to see this level of service these days, I was very impressed! I wouldn't hesitate to hire Natural Choice again or recommend them to my friends and family. Great job and thanks again!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

It was our pleasure Jeff !! Every client is treated like our only client. Thank you so much for sharing your experience as it really means a lot to us.

Joe from Vaughan
Joe from Vaughan
1 review Vaughan, ON
10/10

New Furnace

I hired Natural Choice to change the furnace in my in-laws house. They were professional, clean, and courteous. Their knowledge and support of some hidden issues was handled with care. They explained everything to us so we understood all the changes and upgrades. We are all so happy with our new Goodman Furnace from Natural Choice. I have recommended them and will continue to do so.
Thanks James

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Joe fro day to day we encounter things we can't always see till we are deep into the installation, however we are Experts and know what to do to have you our client worry free and complete the job I time and within the quoted budget.

Roger & Janie Reeson from Courtice
Roger & Janie Reeson from Courtice
1 review Courtice, ON
10/10

We love our new furnace

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Hi James,

Roger and I would like to thank you for installing a new furnace in our home recently.

We LOVE our new furnace (never thought we would admit to loving a furnace)!!!! It is much quieter than our last furnace and more importantly it heats our home much more evenly than the old one did. Had we known the furnace and the installation process would have gone so quickly and smoothly we would have called you months ago.

We knew we needed a new furnace but we weren't sure who to call so we just continued on with the old one knowing that it was going to die on us one day. Then one day our son Ryan mentioned your name to us. Since he spoke so highly of you and had nothing but good things to say about you, we decided to contact you. You advised us to install a new furnace now versus waiting for the old one to die because a new furnace would be much more efficient and give us a more even heat throughout our home which we lacked with our previous furnace. You were absolutely correct!

You are such a gentleman and very professional. You were very patient with us and all our questions. You always got back to us regarding our questions and concerns very quickly which really impressed us. No question was a "stupid" question.

The entire installation was completed in just under four hours. Kevin and Nick were very knowledgeable, clean (they put carpets down on the floor) efficient and friendly.

Thank you again and we know we are going to enjoy and get many years out of this furnace.

We wish your company the greatest success now and forever.

Sincerely,
Janie & Roger Reeson

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Janie & Roger, it was our pleasure to make sure you were looked after ! I can say the guys really enjoyed that you sent us a letter as well tanking us, I keep that on my desk !

Rob from Whitby
Rob from Whitby
1 review Whitby, ON
10/10

New Furnace, A/C, Humidifer, Thermostat

Our A/C failed in early summer 2012. I contacted a few people and found James to be extremely well mannered and considerate of my situation... in fact, we decided to wait an entire year, and upon contacting James again this April he remembered me and my situation. He has been thoughtful about providing the best quality equipment and best service for our situation - understanding that we are on a budget. When we decided that we needed to replace our Furnace as well, he was able to provide some good options for us - and gave us the freedom to decide. I really appreciated that he wasn't in there to pressure me, but met with me in order to explain things thoroughly. The installation went incredibly well and the service people were helpful and knowledgeable. You could take a picture of my new HVAC system and put it on your wall - gorgeous. What a low price to pay for such professional work and quality equipment. Thank you Natural Choice!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Rob was our pleasure to be here when you were ready, we care about each client and many have become friends !

Steve Leslie from Whitby
Steve Leslie from Whitby
1 review Whitby, ON
10/10

replacement of furnace

James came in and did a through assessment of the piping required for the furnace replacement, including the upgrade of piping that was not code (and potentially dangerous). Very professional - took the time to explain it all and then acted quickly when we were comfortable with the situation.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Steve it can be a very large concern when another contractor uses mixed venting types, we do enjoy going above and beyond code for safety, longevity while providing comfort and savings !

Laura
Laura
2 reviews Bowmanville, ON
10/10

Furnace

I have had several bad experiences with heating and air conditioning companies. I cant express enough how amazing these guys at Natural Choice heating and cooling are! I just had a litter of puppies in Jan on the coldest day of the year and the guys were able to come right away and install and new furnace for me within the hour! I also called them right away when my grandma's furnace went and again they came right away!!! These guys are so imformative and patient. They take the extra time to make sure you understand everything!!! and they are always there for you if you have any questions at all. These guys are not up-sellers and you can actually trust everything they tell you. I can't think of any other company I can say that about. Customer service is #1 to me and these guys have nailed it!!!! I have and definately will be recommending this company to everyone I know :) Thanks again Jay and the guys!!!

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

We go that extra Mike with honesty and putting trust back into contractors. Thank you Laura for your kind words it means so much to us.

Craig in Whitby
Craig in Whitby
11 reviews Whitby, ON

First Review

10/10

Tankless Water Heater

I had a really bad experience with another vendor on a different brand of tankless water heater, and upon hearing my story James was able to quote me much better pricing then the original vendor that I had contracted to do the original install on the exact same model (giving them the opportunity to right the wrong). James sent one of his crew over to take pictures of my existing install and immediately identified several shortcuts and code violations from the previous vendors install just by the pictures. They were quick to schedule my install once I had committed as my current in place unit was leaking (the next day) though they did give me the option of scheduling an alternate day to fit my schedule which is nice there was no pressure to rush. They stuck to the quoted pricing even though there were unforeseen issues with the install and did not pass on the extra charges to my quoted price. I was truly impressed with the professional install job and the crew definitely knew their building code stuff. In fact they pointed out additional shortcomings from the install job on my furnace (which I have addressed with that vendor), James and his crew have gone above and beyond and I would have no problem recommending them to family and friends and hiring them again for any HVAC work.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Tankless is such an amazing product that often gets short cuts on installation which in turn shortens the life and dramatically under performs. Was so glad you gave tankless another chance so we can show you how amazing tankless really is. Thank you for your kind words as they mean a lot to us !

tammy and rob from Pickering
tammy and rob from Pickering
2 reviews Pickering, ON
10/10

two gas fireplaces supply and install

Words can't describe the feeling we have with Natural Choice Heating & Cooling. The sales part was very educational and easy going. The service was on time, rapid, clean and very professional. The owner him self (James Smith), made an appearance and ensured that all was in order and made sure we understood how everything worked. The crew was super clean, polite and extremely knowledgable. The experience set very high expectations for other trades. We are in the trade industry our selves and learned a few things that day. Cudos to Natural Choice Heating & Cooling this will be our natural choice for any hvac service in the future. Did I mention that the install was on Christmas Eve??? Thank you again from the bottom of our hearts.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

We couldn't let you guys go cold, especially on the biggest family day of the year. Heck without the fireplaces how would Santa bring the gifts to your little ones? :)

Adam  from Whitby
Adam from Whitby
1 review Whitby, ON
10/10

Install high-efficiency furnace and AC

We had a new high-efficiency furnace and AC unit installed (previously no AC). James was wonderful in answering any and all questions we had about each unit. Any emails sent out were returned within 24 hours, which for us, was a wonderful experience as these days, customer service sometimes takes a back-seat to making the sale. With Natural Choice Heating and Cooling, customer service is the reason we chose them. On the day of installation, great care was taken to not damage any flooring or materials in our house and all excess materials and mess was quickly cleaned up. Any additional "unforeseen complications" were quickly taken care of at no cost to us. The time spent by James to go over our concerns and questions lead us to trust in his product as well as his team during the purchase and installation of our units. We would highly recommend this company to any first-time or veteran Furnace and AC buyers, especially those who want to see true customer service!

Thank you James!

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Pleased to hear your thoughts on our service Adam, we know that day to day there can be unforeseen things that come up and we quickly address them while never increasing your costs.

Candice Hyde from Oshawa
Candice Hyde from Oshawa
1 review Oshawa, ON
10/10

Furnace - oil to gas conversion

Natural Choice heating and cooling, and James in particular, provided us with such a stellar experience that we will most definitely be return clients.
Throughout a process which was drawn out due to getting gas run into our home, James always made the time to answer our many questions and even came out to the house to help us determine the best possible location for the meter. The customer service we received from this team was truly remarkable, always very prompt and provided with a smile.
We were on a very tight schedule after the gas line was installed, and the company was accommodating to all of our needs, ensuring that the furnace was installed and functional within mere days after gas was available.
We are very happy with our new furnace - no more cold spots in the house and it's so much quieter!! And we sleep easy knowing that we have an excellent warranty as well.
A very sincere thanks to James and the team at natural choice. We will definitely give them a glowing recommendation to both family and friends any time there is an opportunity to do so.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

It was a pleasure dealing with you Candice, hope your growing family enjoys the comfort for years to come !

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Choice Heating & Cooling Inc.

Did you we are a Lennox dealer? #lennoxstrong We go out of our way to find the best brands available that offer the best warranty/quality available to save you from having to do that research, you are in great hands when you call us !

We are very honoured that Rogers Media did this video of our company sharing how much we care about our clients feel free to copy and paste this link - https://www.facebook.com/RogersForBusiness/posts/1526593684061732

As an owner-operated local company that has been in business for over 16 years, we are proud to accept Homestars ˜Best of” Award for 8 consecutive years in a row. Here’s to a great year, and many more to come.

Starting in the trade in 1995 and working the different sectors learning some amazing experiences while taking annual courses to learn each manufacture James Smith created Natural Choice Heating & Cooling with two things in mind, caring for the client and caring about the employee. With those in mind was the inception and created over a decade and half of the highest quality of workmanship and we rolled out our red carpet treatment. Each employee proudly takes pictures of every installation from a thermostat to full custom ductwork installations, no project is too little. Our team of 10 well trained techs are willing and ready to take on any project you have.

Here at Natural Choice Heating & Cooling it has been our pleasure to offer the highest level of reliable comfort control for the Whitby, Durham, GTA, Kawartha Lakes & surrounding community for over a decade and half. Our foundation consists of efficient, reliable and cost effective heating, furnace, air conditioning, tankless and indoor air quality products. Along with ductless systems offered in Heat Pumps by different manufactures include Mitsubishi, Fujitsu, Samsung & LG's Art Cool system. We are also a leader in tankless systems installing Rinnai's for over a decade and half as an Authorized Service Provider for Rinnai.

From start to finish, our experienced estimators, project managers and technicians provide the expertise to ensure your project is completed on time, on budget and up to code. We understand that service interruptions are an inconvenience and cost you productivity so we focus on providing expedient services to get you back online as soon as possible without risking the safety of your valuable equipment. We are also absolutely committed to safety and provide ongoing education to our personnel to ensure complete compliance with the best practices and standards.

We offer our services to the following areas - Markham, Uxbridge, Richmond Hill, Scarborough, Cobourg, Port Hope, Unionville, Vaughan, Port Perry, Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville, Lindsay, Peterborough

To learn more about our company you can visit us by clicking the buttons below:
Website - http://www.naturalchoiceheatingcooling.ca
Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling
Twitter - https://twitter.com/NaturalChoiceHC/

We service the following brands Trane, Amana, Rinnai, Navien, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!

CATEGORIES
Heating & Air Conditioning and Fireplaces
PRODUCTS
LENNOX, ECOBEE, NEST, FURNACE, AIR CONDITIONER, AIR CONDITIONING, AIR CONDITION ,BOILER, HOT WATER TANK, TANKLESS WATER HEATER ,DUCTLESS AIR CONDITIONER ,ROOF TOP UNIT, FIREPLACE REPAIR AND SERVICE, ALL KIND OF FILTER AND FURNACE REPAIR, BOILER REPAIR, AIRCONDITIONER REPAIR, ROOFTOP UNIT REPAIR . Gas Fireplace Services & Repairs Toronto, residential and commercial heating and cooling, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, heap filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial coolng
SERVICES
We service all the products and manufacture's in the market for both Residential as well as Commercial. To learn more about our company you can visit us by clicking the buttons below: Website - http://www.naturalchoiceonline.ca Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling Twitter - https://twitter.com/NaturalChoiceHC/ Repair, Service and Installation, Boiler Repair, Fireplace repair, service, Gas Fireplace Services & Repairs Toronto, residential and commercial, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling. Bowmanville, Port Hope, Cobourg, Whitby, Ajax, Pickering, Oshawa, Clarington, Uxbridge, Aurora, Peterborough, Markham, Richmond Hill, Ontario, GTA, Toronto, Scarborough, Vaughan, Peel Region, Durham Region
BRANDS
LENNOX, Amana, Bryant, Trane, Carrier, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!
SPECIALITIES
Our speciality is you, providing the Quality and Reliable Care that you expect from your local HVAC Company. Boiler Repair, furnace Repair, A/C Repair, Fireplace repair, Fireplace service,Gas Fireplace Services & Repairs Toronto residential and commercial heating repair, commercial cooling repair, Rooftop unit repair, Hvac repair and installation, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling.
WEBSITE
http://www.naturalchoiceheatingcooling.ca
YEAR ESTABLISHED
16
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Master Card/Visa, Cheque, 0% Financing & we can offer Rental
LICENSES
All techs are fully licensed gas fitters and refrigeration
MEMBERSHIPS
TSSA, BBB, ESA, OCOT, WSIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We Provide a min of 2 years on everything we install, our Furnaces & AC's come with 10 years Parts &
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.