Replacing sump pump and putting a valve on basement drain
After the nightmare no one wants to experience--sewage backup in the basement shortly after moving in--we, of course wanted to make sure this would never happen again. Every plumber we called, including some recommended on homestars, wanted to charge us $265 or more for the first visit, claiming they were going to put a camera down our basement drain to check if we could install a back flow valve. For pete's sake--we just wanted someone to come look at our basement and talk to us!
Fortunately, Fred from Mr. Rooter came out no problem and no charge, spent about 1/2-hour to an hour in the basement with us talking through different options. When he was done, he left us with two different quotes for two different options. We went with the option of replacing the sump pump and installing test valves on the basement drains. When John came, he finished much more quickly than I expected him to. He answered all my questions, showed me his work, left the space cleaner than he had found it.
The only reason I gave them a 4-star instead of a 5-star is because for both appointments I ended up calling to see where they were, since they showed up at least an hour after the time they had said. But honestly, that is not a big deal now that I have the peace of mind knowing my basement is going to stay clean and dry. Great job, and thanks for making it so painless.
- Approximate cost of services:
- $1,200.00
- Company Response
Thank you Rhonda. We're proud that Fred and John made your experience less stressful and painful. We apologize for the delay in receiving service. But we are pleased that you were still happy that you chose Mr. Rooter Plumbing.