Bathtub Spout and Diverter replacement
The diverter on the bathtub spout was stuck and water flow could not be diverted to the shower. Based on Homestars reviews, I contacted Mr. Rooter which sent Rick Phillips over to look at the problem. Rick replaced the spout and diverter. Rick displayed outstanding customer service by providing many useful tips on plumbing care and replaced the cartridge as well at no additional cost. Unfortunately, the cartridge was defective and the spout was dripping. I called Rick back who relatively promptly came back and replaced the cartridge. I found Rick to be honest, a good worker and extremely helpful in providing a lot of useful tips and advice on what to keep an eye out for and what might need to be replaced in the future. I highly recommend Mr. Rooter and Rick for any plumbing work.
- Approximate cost of services:
- $250.00
- Company Response
Hello Victor and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We take great pride in our customer focus and continuously strive to maximize customer loyalty, communicating honestly and with purpose! We appreciate that you would recommend Mr Rooter and Rick in the future. Thank you for choosing Mr Rooter and have a great day!