As with other reviewers, I would give 0 stars if possible. I should know better - "Terminix Canada" (which actually seems to be a net work of smaller companies) came by door to door... First treatment was fine - though what I actually received for the payment was underwhelming.
Then - I received an e-mail on August 24th saying they would be here on September 19th. Nobody came, nobody phoned to say hey, we need to reschedule (though they keep telling me they're a HUGE Billion $$ Company!!) Like the others, I took the day off to be here.
I then received an e-mail on September 30th at 12:41 p.m. (a Saturday) stating they would be at my place on October 2 (MONDAY MORNING) from 9 am - 1 pm. I immediately phoned them to ask them not to come as I had to work. That call went to voice mail
They came anyway. As I wasn't at the house, they couldn't do any interior work but did do some exterior work. I again phoned them and got somebody for a change and said it was completely unacceptable that a) they didn't show up when they were supposed to in September b) I had taken the day off to be there on September 19th c) they gave me no notice (I consider Saturday at 12:41 pm for a Monday morning appointment as NO notice) that they were coming Monday morning allowing me no time to reschedule my calendar d) e-mailed me on October 4th to say that the Manager was away and would contact me on October 10th; e) never contacted me and e) billed me the full amount on November 3rd.
Were they hoping if they waited long enough to bill me I might not notice?
I immediately called MAGICAL PEST CONTROL of Concord - who does the actual billing - re-iterating all of the above. Again. The woman in accounts receivable said she would have somebody contact me.
I'm still waiting. And Imagine I will be.
DO NOT USE TERMINIX!!!!!!!!!!!!!!!!!!!!!!!!!!
- Approximate cost of services:
- $224.87