Kayland Construction Concepts

Basement Renovation
1205 Twinney Drive Unit #9 Newmarket ON L3Y
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Basement Renovation
Kayland Construction Concepts
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94%

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Reviews for Kayland Construction Concepts

Average customer rating:
9.7 10 (50 reviews)

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Private User
Private User
1 review Toronto, ON
10/10

Great work and great people

Dino and his team are true professionals. They do things the right way. From the way they do construction, to the way they deal with people, simply top notch. Investing both your money and your home can be scary. These are the people you can trust to do it right. Bathroom looks great and will be in touch soon for the next project.

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Pam & Matt from Newmarket
Pam & Matt from Newmarket
1 review Newmarket, ON
10/10

Wall Removal/ Dining Room

Dino and his team (Scott, Michael &Scott) did an amazing job! Very professional, knowledgeable, and just really nice, genuine guys. I don’t trust anyone in my home but I do trust them. The job was done in good time and I was super happy with the outcome. This is the second time I’ve had Kayland in my home doing work and I’ll have them in again next year to help me with my kitchen! Thank you for the great work! I highly recommend Kayland!

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jewels
jewels
1 review Aurora, ON
10/10

master bathroom

Kayland Concepts were an extraordinary, precise, pleasant team to create our dream bathroom. We were nervous as this was our first ever renovation, but instantly the team reassured us through communication daily. I would highly recommend them to any of my neighbors, and friends. Thank you Kayland Concepts team.

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awchan19 in Newmarket
awchan19 in Newmarket
0 reviews Vaughan, ON
10/10

Basement Renovation

Dino and his team did an excellent job in renovating our basement in spit of the COVID pandemic. They brought not only professionalism but also design ideas and solutions to the job site every day during this 12 week project. We really appreciated their flexibility in dealing with COVid and dedication in completing the project in the shortest time possible with exceptional quality of workmanship. We are extremely satisfied with their work and will not hesitate to recommend Dino and his team to anyone we know.

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Company Response

A&E, Thank you so much for this… it was a pleasure working for you and your family. Despite all the challenges we had faced during the Covid lockdown, we were able to navigate through it and get it done with little delays. Enjoy your new basement space it looks awesome!

Talk soon,
Dino & Company

April in Mississauga
April in Mississauga
0 reviews Richmond Hill, ON
10/10

Basement finish was perfection!

What a wonderful experience we had with Kayland Construction from start to finish! Dino came highly recommended to us from a friend who had recently had her basement finished. Dino's was one of several quotes we received. His was neither the least nor the most expensive. What sold it for us was Dino's attention to detail, flexibility, thoroughness, and his extensive knowledge about home construction that far surpassed the other contractors with whom we met and asked questions of.

Dino and Scott's services exceeded our expectations in so many ways. Most notable are: how spotless and tidy they kept the basement at the end of each and every work day; how they treated our home like their own (taking off their shoes, laying drop sheets from the front door to the basement); making their taper and sander return MULTIPLE times to fix imperfections that didn't meet their standards; their high quality of workmanship; and how they never cut corners on any task.

Our interactions were always collaborative, where Dino and/or Scott would provide suggestions and ideas and we could easily bounce ideas off of each other before making final decisions. Above all, they earned our trust. We knew that Dino would never sway us one way or another to make a quick buck.

The end result is a finished basement of my family's dreams. I am already looking to hire Dino again to renovate my powder room!

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Company Response

Thank you April! We are so happy to hear that you and the family are well and enjoying your new basement space! It was a pleasure to work for you and your family and I am excited to hear of your future plans for your powder room!

Best wishes,
Dino Napolitano & The Kayland Team.

StephenErwin in Richmond Hill
StephenErwin in Richmond Hill
1 review Richmond Hill, ON
10/10

Full Home Renovation

My wife and I hired Kayland Construction Concepts to do a full renovation of our main and second floor. The renovation included replacing all floors with a combination of hardwoor and tile, replacing the carpeted stairs with stained maple hardwood, refacing our brick fireplace with a more classic look, replacing all trim and doors, and a new kitchen and laundry which was coordinated with Liberty Custom Cabinetry.

Dino had previously finished our full basement so he was a natural selection to do this work. We couldn't be happier with the work that he and his team (Scott and Michael) did for us. Lots of ideas for improvements as the project progressed. Great advice when we run into the usual situations that come up with a renovation. We lived in the house during the renovation and the team from Kayland where very flexible in trying to schedule work around us.

John and his installer, Shane, at Liberty were also a fantastic team. Lots of advice and fantastic service with some repairs to minor damage caused by another sub-contractor.

Barb and I were very happy with choosing the Kayland team and would happily work with them again.

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Company Response

Hi Steve and Barb,

I wanted to take this opportunity to thank you once again for entrusting us with another major renovation project. We had a wonderful experience about nine years ago… And like the first time around we wanted to give you exactly what you and Barb envisioned. The place looks amazing and we are very pleased to be a part of making it a reality. All the best to you and your family.

Cheers,
Dino Napolitano

sclivingston1958 in Newmarket
sclivingston1958 in Newmarket
0 reviews King City, ON
10/10

2nd Floor Reno

Wow! Dino and team is amazing. It was a big project and the whole process was made stress free by Dino's attentiveness and follow through. They handled the project and kept us up to date at all times. Dino was also able to create design solutions as the project progressed. We are delighted and have surprised family and friends with our story that Kayland Construction Concepts provided what we wanted and still gave us more. We are looking forward to working with them again.

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Company Response

Dear Charlotte and George,

We had a great time working on your project… It was truly a pleasure working in your home each day. I love the way it turned out the place looks amazing and sleek... Wishing you both all the best with many years of Joy & Happiness!

Cheers,
Dino Napolitano

patricia_trotti_
patricia_trotti_
0 reviews Richmond Hill, ON
10/10

Basement renovation

A special thanks to The Kayland Team for their outstanding work on my basement renovation. They surpassed my expectations with complete professionalism, diligence and time management. Their attention to detail was spot on and I am super excited with the end result. My basement looks amazing.. thanks again!

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Company Response

Patricia, thank you so much for the opportunity and for your wonderful review. We are very pleased on how the project turned out. I'm sure you'll get a lot of use of the space. Wishing you and your family all the best.

Cheers,
Dino Napolitano

PK
PK
1 review Richmond Hill, ON
4/10

Very Disappointing

When we hired Kayland Construction to completely finish our basement we thought we hired a company that took care of its customers and respected their warranty. Unfortunately, we found the opposite to be true. Dino, the owner, was disrespectful in our home and extremely combative and temperamental after he made so many mistakes and did not honour his warranty.
A little over a year ago after Dino had just installed some floors I contacted him and asked if he could take a look at a couple of deficiencies that I had noticed just after they left. He messaged me that he would be there in a week. 13 months later, I am still waiting...I was extremely patient and sent him a text this past February asking him when we might expect him. This time not even the courtesy of a response. He claims to give a 2 year warranty for his customers but he doesn't even come back after less than 1 year. This does not surprise me after all the problems we had with this contractor.

There were several mistakes made. More than we expected but we know in a larger project like this that some mistakes can be expected. This was not our concern. Our concern was how he reacted every time they made a mistake. As an example part of our agreement was to install an Oak staircase. A floor to ceiling support post stood right beside the staircase and Dino suggested we dress it up effectively making it a Banister and then adding pickets to give it a more complete look. He told us many times the pickets would line up straight with the Banister (like any staircase). Despite his inflated price we agreed to this. A good idea, if only they were able to execute it. When the staircase was installed my wife correctly noticed it was about 6- 8 inches to narrow and there was no way you could line up the pickets as the steps ended before the post. Dino, became very frustrated as he realized the error that was made but instead of apologizing and dealing with it he became argumentative and after speaking to his staircase installer, told me I would have to give him an extra $700 for them to remove the flawed staircase and build another one properly. I told him I wasn't paying extra for his mistakes. He replied harshly, " I knew you would say that". Then completely out of the blue he yelled out " There goes my profit". We could not believe how unprofessional he was behaving. As always, in the end he said he said Ok, I'll replace it, but we did not want any more drama so we told him to leave the staircase the way it was. Saving him the cost of removing this staircase and rebuilding a new one properly. As a matter of fact the incomplete flawed staircase we accepted was not installed straight. One of the permanent mistakes we had to settle for.
Any good Professional contractor will tell you that you don't go back to the customer and ask for more money when you make a mistake. This happened several times and we just were tired of his antics and the constant stress he created in our home.

The absolute worst experience we had was with Kayland was the terrible drywall workers he contracts. I will do Dino a Big favour here - at least for this review and not provide details as to why these people were not allowed back into my house. I should have kicked Dino out as well for allowing people like this into my home where my wife worked alone. Absolutely unacceptable.

Finally, I wanted to end on a positive note. Scott is Dino's main worker, his Project Manager. A very good worker and an absolute pleasure to have in our home. Dino could learn from Scott on how to be professional and respectful in clients homes.

1 of 1 people found this review helpful.
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Company Response

Perry,

There is always two sides to a story… I’m not surprised that you did exactly what you threatened to do from the beginning of this project. Threatening to post a bad review to gain advantages over a contract agreement is what we refer to as a Bully client. Besides, poaching my lead hand into coming to do additional work after hours shows what type of client we were up against. This kind of stuff I can deal with… however, the disrespectful act of you stepping forward towards me while shouting and pointing your finger in my face, was insulting and embarrassing to witness, especially in front of your wife & my tile installer. Never, in my 27 year career have I experienced the drama you added to our conversations. This to me is unacceptable and made us uncomfortable to continue to work in your home. However, we did continue to work every day professionally and respectfully, as you knew we would, until the project was complete.

I’m not here to dispute the fact that there were a couple setbacks as there can be on all projects. But, when there is… we always assess the issues, plan a solution with client, then execute as planned and that we did.
As for the warranty, We had the manufacturer provide us with some new flooring due to defective product. We came back to honor our warranty and worked for 2 full days, replaced all flooring areas of concern, reinstalled base boards, repainted them and left the place spotless.

I’ve worked so very hard to build this company up to what it is today. It’s built on Honesty, Trust & Integrity, We are always working above and beyond to ensure our clients are happy and satisfied. It’s unfortunate that sometimes no matter how much you do there is no pleasing some. That I can accept…
however a personal attack on my Honesty, Trust & Integrity I will NOT.

Dino Napolitano
Kayland Construction Concepts

Erik in Toronto
Erik in Toronto
1 review Sharon, ON
10/10

Kitchen refresh

Such a pleasure to work with professionals. They Kayland team did a great job of setting expectations. They delivered the project on time, on budget, with accurate communication. Great experience and results.

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Company Response

Erik, Thanks so much for the company review! we are happy knowing that you had a great experience.
We look forward to being of service to you and your family in the future.

Cheers,
Dino

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kayland Construction Concepts

As a proud member and certified contractor with RenoMark and The Greater Toronto Home Builders Association (BILD), we are committed to providing value and quality workmanship. As your Design Build general contractor, we have the resources and experience to complete your home renovation project on time, on budget and to ...
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