Inter Stairs & Railings

Railings
Brantford ON N3T 0A9
Write a Review
Write a Review
HomeStars
Railings
Inter Stairs & Railings
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

73%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Inter Stairs & Railings

Average customer rating:
8.5 10 (11 reviews)

Sort by

Razvan Radulescu in Burlington
Razvan Radulescu in Burlington
4 reviews Burlington, ON
0/10

Stairs reface from carpeting to wood

I hired Omar to reface all stairs upstairs and downstairs from carpeting to wood, partially cut a wall and replace it with railings, pickets and post, install stain and paint wood and trims. I paid his asking price of $14,600 cash. It was the highest quotation and the second highest homestars rating, but I took it with hope in a good job, done on time, before my wife giving birth to our baby.

Everything was standard, nothing special.
In terms of timing, he started about one week later than promised, reasonable ontime, not better and not worst than other contractors.
In terms of quality, well, the handrail fall next day, giving a good scare to my heavily pregnant wife. The white primed trims are not fully and uniformly painted white, looking ugly in artificial light. Creeks on only one step not eliminated as promised. Most annoyingly, the first plank supporting the first post and pickets is not at the same level with the existing hardwood floor, which makes you to step up first before stepping down. A tripping hazard, no less and an instalation defect.
I pointed out these issues, Omar fixed the failed handrails and promised to take care of the rest but by the end of the year, he will contact me. I thought is reasonable and said ok.
I contacted Omar in December and January but no response so I guessed this was it with his work ethics.
Is Omar price per quality worthy? Probably not. Would I hire again or recommend Omar? Certainly not.
...............
Just read the response and simply I cannot accept the "BS" label he puts on my review. The fact that is not answering the calls for his so called warranty to address the painting issue and taking the time instead to issue untruth statements about is detestable.

Review has 1 previous version
Was this review helpful? Yes No
Company Response

this review comes as surprise to me because you spent over an hour reviewing my work before you made final payment. Granted the handrail coming loose was a legitimate issue which I address quickly, the rest of your complaint is BS and I'll explain why. I have and will post pictures of this job of before and after so any potential customer will have a chance judge for themselves the work that i did for you which by no means is a small simple job and you gave me that job because by your own admission none of the other companies could do. First when doing a recap there is no guaranty that the creaks will stop, you were told this from the start and the fact that only is still creaking means i did a very good job. Second, the pictures that i will post show the stairs in the light that was working on which is same light you were checking my work when you paid and the stairs look awesome but let me tell you natural light has an effect on finishing, halogen lighting has a different effect and LED lighting has a totally different effect. if you changed your lighting i can do nothing about that. Most customers provide me with a flooring sample to match thickness but in your case you did do that because the flooring sample you gave to match the stain is totally different than the flooring you have at the top of your stairs so that made it difficult to match the thickness and let me tell you a 1/16" is an acceptable variance. And as far as contacting me, most people leave a message and you have my email as well which you said was the best way to communicate, well i never received any emails from you. By my reviews on Homestars anyone can see that i try my best to satisfy my customers but you can make everybody happy only some of time. Good luck to you and congrats on the birth of you child.

Richard
Richard
1 review Saint George, ON
10/10

New stair railing

We had our old stair railing replaced. The old railing was worn and a country style look, we were renovating the whole area and wanted a modern look. We picked a railing from a photo and Omar built a custom railing to match the photo. We are very pleased with the finished product.

1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you Richard, I appreciate your great review, I love working with clients like you and meeting your expectations. Cheers

tbhex in Brantford
tbhex in Brantford
1 review Brantford, ON
10/10

Customer stairs and railings for our addition.

Omar and his team did an excellent job of understanding my design, working with existing conditions, and helping create the functional and beautiful space we envisioned. His input and attention to detail resulted in the stair and railing we needed to showcase our 2-storey entryway. Excellent experience from contact to completion!

1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you Tom for this awesome review, it was pleasure working with you and we are happy to know that we were able to accomplish your vision. Thank you again

quinnquinnus
quinnquinnus
1 review Cambridge, ON
10/10

Stair railing installation

I had inter stairs and railings manufacture and install an oak and iron staircase. They did an amazing job!! A positive experience from quote to installation

Was this review helpful? Yes No
Company Response

Thank you for this great review

Private User
Private User
Private User reviews Brantford, ON
10/10

Stair builder

Omar and his company did a beautiful job building me a new staircase. He came in and took out old staircase and put in new and left the place clean. His workmanship is second to non! HIGHLY RECOMMEND!

Was this review helpful? Yes No
Company Response

Thank you very much for this great review, we at Inter Stairs always try to put our best foot forward and are happy to have done so with you. Thanks again

Gustavo J.
Gustavo J.
1 review Toronto, ON
10/10

Basement Reno

Great looking staircase, delivered on time and installed with great efficiency. Thank you
Best stairs in the house

Was this review helpful? Yes No
Company Response

Thank you Gustavo, your review is appreciated. We at Inter Stairs strive to listen to what the customer wants and we are glad that we were able to provide you with just that. thanks agian

robortiz in Hamilton
robortiz in Hamilton
2 reviews Hamilton, ON
10/10

Stairs and railings upgrade

I am very please with the job Inter Stairs did in my home. The stair casing were fully upgraded on the three sections of the house with new stairs and railings. The new design gave a fresh and modern look to our home.
The Inter Stairs team was very knowledgeable and skilled to perform the job.
I would recommend Inter Stairs for any new construction or renovation project.

Thank you Inter Stairs!

Was this review helpful? Yes No
Company Response

Thank you Roberto for a great review, We at Inter Stairs pride ourselves in designing custom stairs and railings to meet the customers taste,We are glad to be able to work with you to create this beautiful stairs and railings, by the way, your new kitchen compliments the stairs beautifully, it was a pleasure working with you. All the best.

Julia in Toronto
Julia in Toronto
7 reviews Toronto, ON
4/10

Spruce Stairs

Second time we are using him. The first time was okay, he drilled a bunch of holes in the side wall to find a stud for the handrail, so we had to patch those up.
The second job was horrible, he just slapped the stairs on, the whole staircase was supported only by a single 1x4 (not even 2x4) and a few screws that went into the landing.
He ripped walls underneather like a savage instead of cutting the drywall, just ripped with his hands - awful. I spent another day myself to add extra support for the stairs so they don't go crashing down. He doesn't take his garbage away either.

1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

We at Inter stairs are specialist at custom stair manufacturing and not framers but sometimes we try to help our customers, especially when that customer fails to have the stair opening ready for us to install our stairs but in this case, it bit us in butt. We were there ready to install, we couldn't, so rather taking the stairs back we decided help this client by removing an existing old disgusting stairs and temporarily install our, that is what we do, every stair company installs temporarily and it is up to the carpenter to secure them but this client obviously didn't have one and expected us to do it for free and when we refused, well you can see by her review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Inter Stairs & Railings

Our goal is to provide quality and workmanship on our complete line of standard and custom stairs, railings. From custom design to installation, we guarantee our customer service. We are about helping our customers realize their stair and railing design dreams. We can design a step-by-step, cost-effective plan for you ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Railings pros in Breslau?