Insul Twin Systems Ltd

Siding
1973 McLean Ave, Suite 1 Port Coquitlam BC V3C 1N1
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Siding
Insul Twin Systems Ltd
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63%

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Reviews for Insul Twin Systems Ltd

Average customer rating:
8.5 10 (6 reviews)

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Private User
Private User
Private User reviews Vancouver, BC
1/10

Fascia Board Botch

I was given a reference from an acquaintance for the company Insul-twin. He was very happy with the job but I assume he a had a completely different crew with a different level of experience.

June 13 2018 ---- the job started. I have had siding and windows all replaced on my house as well as fascia Gable boards replaced.

March 1 2019 ------8 ½ months later ......they have done the best they can and I would not recommend them for any work in the future.

The crew (2 fellows) worked hard but frequently left at the end of the day with materials left all over the place. In one instance, in front of the house, over a long weekend. Tyvek from the debris pile blew all around the neighbour hood, that I had to collect. There are still nails being found all around the house and glass in the grass from the window they broke. They we very inconsiderate in that that after they left each day, people still lived there and had to look at the mess and try to safely get around it. The window installation was fine.

The siding had numerous deficiencies. Nails under the siding (not removed) leaving marks. Reattachment of the railing to the house not secure or level, (safety hazard). Crew lost hardware and replaced with ineffective, unsafe hardware. The venting used to replace the old vents was non-functional as they covered over it with Tyec. Much of this I corrected and some they did as it required replacement of the Vinyl to cover the issues.Gable facia board replacement. The Crew was not capable of doing this work proficiently. When they felt it was complete and left it should have been an embarrassment to them. The gable Fascias they tried to install did not reach the roofing material leaving the whole area wide open for water and insect access to the complete attic. They had crushed and buckled the roofing shingles all over on all of the gables to the point where the roof is permanently damaged, the shingles do not sit flat. Where they had tied their ladders to the roof, they covered the holes (some not completely) with silicone, as opposed to correct roofing sealant. A letter of complain and Photos were sent to the company.

Met with Duane and Bryce to formulate a repair plan. Three different repairs were tried to cover and hide the fascia gable boards and close the gap between roofing material and gables. This took 8 1/2 months to complete and it’s a coverup patch type of job that hides and covers the issues.
I am not happy with the job, they feel it is complete and will not respond to e Mails.

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Company Response

I’m sorry to hear you’re not satisfied with the exterior services Insul-Twin Systems provided (Windows, Vinyl Siding and Metal Fascia).

Unfortunately, when working on older homes where original cladding materials are removed it often exposes framing that wasn’t anticipated which needs to be solved on a best-efforts basis. In discussing your project with the several people in our office who were directly involved, it’s felt we made best-efforts to address your concerns in a timely manner, met on site several times to propose solutions and sent different installers to fix specific areas you were unhappy with. It seems you have itemized other concerns in your review that were not brought to our attention.

A major exterior renovation also results in debris and materials needing to be managed which we should have done a better job of. We have discussed this with all of our installers since to impress upon them the importance of maintaining a clean & tidy job site at all times.

I'll contact you directly off-line to arrange a time to review the job again and try to find an acceptable solution.

Gary in
Gary in
1 review Maple Ridge, BC
10/10

3 bathroom windows 1 regular window and patio sliding door replaced

We had Insul-Twin replace some windows and back door a few years ago, Duane was great to work with & his crew worked hard to get the job done. We had no hesitation getting them back out to replace 3 bathroom windows, a regular sized window in laundry room and our patio slider doors. Duane worked with us to get the job done within our budget, they came out to do the install 2 weeks earlier that we expected and the crew did a great job removing the old windows/door and installing the new ones. We highly recommend Insul-Twin, they are professional, friendly and stand behind their work and products. We appreciate the great customer service and received very good value for our money.

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Company Response

Hi Gary,

Thank you for sharing your very kind comments about Insul-Twin and our services. We appreciate you having taken the time.

Cheers,
Insul-Twin Systems Ltd.

Adam in Port Coquitlam
Adam in Port Coquitlam
1 review Greater Vancouver, BC
10/10

Insulation blown in

John, Dwyane and staff were very helpful insulating my attic and addressing my concerns regarding other tradesmen caused issues. I have an on-going mold situation that they have helped pinpoint!

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Yvonne , North Vancouver
Yvonne , North Vancouver
5 reviews West Vancouver, BC
10/10

New windows/sliding doors

We had all our lower sliding glass doors and windows replaced on our home. Mr. Duane Fernquist came, measured and quoted for the job. When the windows had been made to order (this took about 6 weeks) his team of two very efficient people came and did the install. They were always on time, and cleaned up the site every day. We're very, very happy with the job done and the quality of the windows is amazing (good screens and locks). If we ever replace another window it will be the Duane and the folks at Insul-Twin. Thanks Guys!

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Ryl Hemus from Port Coquitlam
Ryl Hemus from Port Coquitlam
1 review Port Coquitlam, BC
10/10

Attic Insulatioaden Upgrade

Better than Home Depot. Lower price and they actually came over and looked at the difficulties. My concerns about walls exposed to the attic and sloping sections were handled very well.
Highly recommend. Thanks Dennis!

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Chuck on Garden Drive
Chuck on Garden Drive
1 review Toronto, ON

First Review

10/10

Complete window replacement on house

We chose Insul-Twin after weeks of talking with several companies. Insul-Twin stood out for low pressure, friendly service and top quality product (vinyl-teak windows). Their price was also better than competing companies. Installation was on schedule and very neatly done. I've used them twice now and will use them again.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Insul Twin Systems Ltd

Insul-Twin Systems installs insulation, siding, windows and doors for residential and commercial clients in the Lower Mainland and Fraser Valley. We've been in business since 1977. Insul-Twin sells and installs products from the following suppliers: CertainTeed, Dow Corning, Johns Manville, Knauf Insulation, Monoglass, Owens Corning, Roxul, Polarfoam, Vinyltek, Gentek, James ...
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