I don't usually write reviews but this really did bother me because I have never experienced this before.
I went to the North York location today with my mom and had one of the worst experiences at Ikea. Usually when I go to ikea I know what I am getting into. Customer service is not the greatest because it is mostly self serve but it's something you can get use to. Sometimes you can find staff members to help but I find they are usually limited. However, this is not what my review is about. My review is based on how we were treated at the very end of our trip.
At the checkout point we had pulled up near one of the express lanes. We did not intend to go to the express lane but we were standing close because we were trying to check out the bins near them. My mom had stepped away from our cart because she was trying to get some of the cinnamon buns. I was also checking out the cinnamon buns as I waited for her to browse some more. As I was waiting I was then approached by one of the staff members at the checkout lane. She was very rude and I felt like she jumped me. She advised me to leave the lane. I then proceeded to tell her that I was not in line to use the express lane but as I said that she had already jumped me by saying that I had more than the maximum limit to use that lane. I felt like I was being attacked and that I was being accused of doing something wrong. Although I was not planning to use that lane I then told her that my cart was in fact for two people anyways and that half of the items were actually for my mom. She then decided to go on and she started to count the items in my cart and told me that what she sees is still too much. I then told her that I knew for a fact that my items were indeed less than 15 because I knew exactly what I had picked out. She then decided to call over another employee who then stated the exact same thing. This employee was very rude as well. She wouldn't even looking at me and she started to state false things like the lamp I had in my cart was actually considered two items.
My mom then over heard this and decided to get involved as well. She told the girl the exact same thing that I had told the girl earlier, 'that we did not plan to use this lane and that the cart was for two separate transactions." She looked at us and said, "no, I see more than 30 items."
How would she know this? Can she see every item in my cart? No she can not and we did not have more than 30 items.
This employee then decided to walk away from us which is the worst thing you can do to a customer. My mom then went up to her and told her that she did not like how they singled out us and that we were going to another lane anyways. My mom then asked for the managers phone number. Instead this employee decided to call the manager. As we waited to cash out in another line the manager then came up to us. We explained the story and she stated that they will work on coaching their employees. She stated that the employee had made a wrong statement about the lamp. Each box is considered only one item and not two. I feel like nothing really came out of this situation though. I couldn't even point out who the first employee was because she had taken off. I fell like they could have handled this situation better by being more polite instead of jumping down our throats. At the end of our check out, I ended up with only 12 items and my mom had ended up with 20. My mom only ended up with more because she had picked up 6 more items while standing in line. Those 6 items were not in the cart when they had told us to leave the line.