I bought a wood bench for my backyard in the summer. At that time, some boxes were damage but looks like the products are find. The staff is very patient to open the box I select & check for me.
I used the wood bench for two months but the iron part already got stain & the wood start fade out.... but I won't complain as I bought it in a big sales price instead of orig 199 price.
We bought a new home and had then not install the fixtures. We went to a bunch of places, but found what we needed at home depot. However, there was limited service or help from the staff at that point. Also, the stock was limited and we had to go to another Homedept to find more.
As always my nearest home improvement store is in markham...they have exceptional paint staff..no matter how busy they are on weekdays or weekends...they will always provide you with exceptional service...I have recommended my family and friends to come to this home depot dut to their exceptional service!
I approached about 3 people that work in Home Depot and they were unable to help me to find the water connection parts for my dishwasher. I was referred from one employee to the next and when I finally got a product package the employee claimed is the right parts for the water connection pipes, I bring it home and realised its the wrong parts and have to go back to Home Depot to change it and start the process of looking for the parts myself.
The customization of blinds sizes were inconsistent. Valance and blinds were not cut to specification, each one was different in meaurement as requested. Home Depot was good to have them redone but the actual company they outsourced the request to was not satisfactory.
Home Depot sells quality goods but, their installation service is poor (for the sake of a better word). They've taken months to install my flooring since the time of purchase (something they'd never tell you)! They confuse you as you deal with the store salesperson, the estimator who comes to your home, the store project manager, and the installer (none of which know what the other is doing), keeping you in the dark as you spend thousands more than you would by simply dealing with a contractor directly.
Home Depot came to our community garden festival and we signed up for an exterior painting quote. They were prompt at arranging an appointment, we were able to choose from a variety of paint colours, and although they were not able to commence the painting as early as we'd hoped, it looked great upon completion and was worth the wait.
They carefully explained the features of the new machines, made the delivery and removal arrangements as well as ensuirng we met the requirements of the current sale. Even the delivery was as requested. Great service.