We obtained 3 different quotes for new countertops for our kitchen and bathrooms. One was from Home Depot as the price quoted in store per sq ft looked very reasonable. Also so much info. on Home Depot about great prices vs competitors. In order to get a quote from Home Depot you need to pay a $150 fee and if you go with the install they take it off the price. The other two businesses who quoted did not charge a fee. This should have been a warning. Home Depot did come out and quote and their quote was $3000 higher than other quote even though exactly same material. Turns out they give you one free sink cut and then you pay for every additional sink. Yes, even if you are ordering 4 rooms - big project. Also instead of charging for the actual sq ft for the bathroom backsplash they charge 1/2 sq ft vs. 1/3 sq ft which adds up. Also additional charges that other companies do not charge. Very frustrated as none of this was outlined in the store. We wasted $150 and I totally feel we were misinformed. Very disappointed and now will question any further purchase from Home Depot. Home Depot called us to see if we wanted to proceed with the purchase and I mentioned all the extra costs. The person on the phone said they would contact the installer and get back to me. No one called back. We held off on our project for almost two weeks and then just went with another company. I submitted a complaint online and I was contacted by someone at Home Depot head office then he forwarded me to someone else (who was very rude) and then I was told someone else had to talk to me as they didn't deal with kitchens. No one has called me. Why did they call me then? Very frustrated as so much time wasted. HIGHLY DO NOT recommend getting countertops through Home Depot
- Approximate cost of services:
- $150.00