The service I received was really wonderful and professional - no complaints whatsoever about the two technicians who came. So on that front I would have liked to give a high rating for the service.
HOWEVER, it seemed a bit excessive to send (and charge me the time for) two technicians, for what I had described on the phone as a slow draining/clogged kitchen sink issue. This really wasn't a two-person job. Only one technician was working at a time. I have also yet to receive a copy of my invoice, which I was told would be emailed to me automatically. A $400 bill for cleaning out a grease-clogged kitchen drain seems excessive.
- Approximate cost of services:
- $400.00
- Company Response
Thank you for choosing Hoerner Heating & Plumbing and for your feedback. We are happy to hear the technicians were wonderful and professional. We frequently cross-train our employees to ensure the type of high quality service you noted. Hoerner follows a pricing guide that offers flat rate prices for each job; there is no additional fee based on the number of technicians attending a job. We offer upfront pricing so customers are aware of the cost prior to beginning any job. Sorry to hear your invoice was delayed and that you were not happy with the price. Hoerner would be happy to discuss our services with you. Please call our office at your convenience. Regards, Tracey