crack in fairly new toilet bowl
We had a new toilet installed in November 2015. In less than two years and after the warranty had expired---we noticed an almost circular crack in the bowl that was gradually getting worse. I called Hoerner Plumbing who suggested that someone could come and assess the issue and give us some direction and advice. Dave R. came the following day and was so helpful. He asked some some questions, took photos, and while at our house, contacted American Standard on our behalf. The new piece was ordered and available in two days. Dave is very professional, knowledgeable, helpful and courteous. We are so appreciative of his help.
- Approximate cost of services:
- $400.00
- Company Response
Thank-you Nancy for your review. Receiving reviews are the basis of growth and maintaining business. We are glad that you had your crack in the bowl dealt with in a timely manner. I am very happy to share this with Dave and it is always such a delight for the technician to hear that they have delivered the service we at Hoerner strive for in our 6 pledges. Thanks Tracey