Hoerner Heating & Plumbing

Base rate to remove a kitchen faucet, and install a new kitchen faucet (owner provided) is well over $400 - which I feel is outrageous, and also higher than base rates they charged in years past.

To be fair, the quality of of their work is great, they are prompt and professional. However, a 30 minute job requiring no special tools, no drilling, no installing new shutoffs, no sweating pipe, with a bill of over $400 is not a fair reasonable price, even for good quality work.

I gave them this feedback on the phone, and they only wanted to understand when I learned the cost for the job (before vs after the work was completed). But, that's not really my issue. Before, after, two weeks from now, who cares, $400 to install a faucet, is too much.

I will take my business elsewere, going forward.

Very tech savvy company. Excellent communication with their clients.
They quickly responded to our service request when our tankless hot water unit started leaking. We were very fortunate that they sent Claire. She was able to quickly diagnose the problem and install a new tankless water heater with no mess left behind.
Thank you Claire.

Our old boiler died during the early spring and I contacted a few different companies about getting a new boiler. The owner of Hoerner, Andrew, came to our home and provided me with options and patiently talked me the installation process. Kim in the main office of Hoerner provided me with a highly detailed and informative overview of the pricing options. Shortly thereafter, the installation team of Nathaniel and Nick came and installed a new high efficiency IBC boiler. It took three days to remove the old boiler, and install the new system. The quality of work, professionalism, attention to detail, and clean up, were exceptional. Rarely have I been as impressed with level of service and attention to detail as I was with Hoerner.

From the initial call on a Saturday morning at 8 am to the finished job on Saturday afternoon at 4 pm,, the entire experience was excellent. Initial contact with Claire was friendly, pleasant and informative. I had estimates for three options within an hour and our technician, La, arrived at 12:30 with all the parts necessary for the job. He was polite, knowledgable and neater than I thought possible for a job this inherently messy. Everything was beautifully installed and all the trash disappeared with La. I never thought we could get this troublesome a problem fixed so quickly on a weekend. I cannot recommend Hoerner too highly and will use them for all my plumbing needs in the future.

I needed to have a gas stove removed and the line capped off because I'm switching to induction, and was replacing a dead dishwasher at the same time. I wanted the work done quickly so I'd have minimal turnaround without a stove. Hoerner were able to schedule me for the very next day. Derek arrived on schedule, and gave me an quote on the spot, and once I agreed to the price he took care of the work very quickly and cleanly. He even jury-rigged a cap for the drain line so that if something went horribly wrong with the kitchen sink before the new dishwasher was installed, water wouldn't flood the cabinet.
Fast, professional, and friendly service. I wouldn't hesitate to recommend Hoerner!

Our furnace was leaking water. Derek came out to assess the situation and suggested an out-of-the-box solution involving a pump that would drain into our sink (eliminating the existing long and dirty pipe to the floor drain). We also had an assessment of the humidifier and decided on a recommended upgrade. The work was done well at a fair price and we have been dry and comfortable since - and expect this will serve us well into the future. I would not hesitate to request service by Hoerner again!

During the pandemic, we had a pipe burst in our living room wall. Water was running down the side of the house and there was a loud hissing sound until I turned off the water main. With visions of thousands of dollars in damage, I called Hoerner hoping they would live up to their Home Stars reviews. Stephen arrived 90 minutes later. He quickly identified the location, cut into the wall, noted the waterproofing had kept the water outside the house and running out the siding. He found the burst pipe, cut it off and recapped the site, and advised to keep the wall gap open and well heated during the cold snap. The bill was less than I had feared. Stephen was understanding, did a super job and followed all the COVID protocols. Thanks for a great job!

Our old furnace stopped working on a very cold day. We appreciated that Andrew came to the rescue on the weekend. We appreciated that he was here for a few hours working through possible sources for the problem, not giving up until it was solved. Showed us a kind of diligence to not stop until it was fixed. Great sleuthing Andrew, thanks!

Fantastic company, professional, polite, prompt and well priced. Nick was delightful and I shall have this company service every issue I have in the future. Also have recommended to neighbours and friends.

Had a leaking shower fixture behind the wall. Called Hoerner and was greeted with friendly service and directed to one of their plumbers, Nathaniel who was very knowledgeable and helped me trouble shoot the problem. Had Nathaniel come out and he fixed the leak in a short time and cleaned everything up. Great service.