Hoerner Heating & Plumbing

The customer service with Hoerner is outstanding as is their work. Would like to thank La the service technician and Nicole and Emma in customer service. Second time I'm dealing with Hoerner and the company is highly recommended due to its integrity, honesty and prompt service. Thanks again Hoerner!

Great service. Right on time and completed the work as scheduled. Absolutely recommend the service to others. Claire was very professional, able to manage the issues we had with the radiators and her team were awesome.

On time and excellent service.
Left the site spotless and spent enough tome to do a thorough job.

Hoerner plumbing replaced a 20-year-old boiler with a high-efficiency model, rad installation, bbq gas line installation, and did a somewhat complicated reroute of a gas line and an old supply pipe that was hanging down from the basement ceiling. The communication was great, and they were prompt at answering any questions I had along the way.
They were forthcoming with any complications they foresaw coming down the line, which was very appreciated.

The team with Nathaniel, Marcus and Jay were friendly and polite. I would certainly engage services from Hoerner again in the future.

From start to finish this company is a classy operation!! I received an email confirming the service with a picture of the technician who is coming as well as some info on the technician. Vey nice personal touch.
Derek was a star he explained the issues we have with our system and we will definitely have them over in the fall to do our maintenance,.

I use this company for all our furnace, plumbing and drain needs. They are professional, well organized and helpful in every way.

Our laundry Taps we’re very old and our washing machine tap was leaking. Matt prepared an estimate and once I gave the o.k., returned to do the work. Happy….happy.

High risk family here and I had called competitors about their covid policies. I was told that they were not able to formally or informally inquire about the vaccination status of their employees and was not reassured when their safety practices did not acknowledge the airborne nature of covid. Hoerner immediately put me at ease. The woman on the phone said their priority was to not make their staff sick, and said they even have tried to book vax appointments for their plumbers. I was reassured by their strategies: they asked me to leave the front door open and communicate with the plumber in my own house by text. Lan agreed to wear N95 protection we provided as another precaution.

His work was meticulous, and he spent time to make sure it was done right. There was no mess at the end at all.

We felt confident that the company is an ethical employer, not willing to take chances just to make some $$, and the work was great. We'll be happy to call them again.

Great plumbing service. Great customer service. Saturday I had water leaking from the kitchen sink. Turned off the water valve and it was still oozing all over the floor. I called late Saturday evening and they responded within a few minutes. Carefully explained all the Covid precautions they would take and helped to set up a contactless experience. Tech was at my home within the hour and had the problem diagnosed quickly. It was a really good experience. I was able to go to bed and sleep soundly with the problem resolved. Definitely my go to for the future.

Hoerner charged us $400.00 for the basic removal of an older kitchen faucet and installation of a new one. The job took 45 minutes and this price was absolutely ridiculous. They won’t tell you how much they are going to charge until they are onsite and you already owe them the 59 “diagnosis” fee. This is despite the fact that they clearly know how much they will charge you because another reviewer on this site was charged the same amount for a kitchen faucet install. It feels manipulative and the fee for a simple faucet install is absurdly disproportionate to the work involved. I will not hire this company again.

Thanks Andrew! Great seeing you hard at work . Feel safe knowing you installed the regulator, new shutoff valves and garden hose faucets. Already used one faucet to clean my bike after riding in the mud. :)