Hoerner Heating & Plumbing

I called Hoerner for an annual inspection of my boiler. Claire was the technician, and she was great. She arrived on time and was efficient and professional. No upselling or telling me my 14 year old boiler needed to be replaced. She did the full inspection and suggested that we replace a pressure gauge, which she returned a few days later to install. She did an excellent job. She even wore protective covers over her boots. What can I say? Fair price, prompt. professional, no sales tactics.

If you are not getting your boiler inspected, you should. This is a big machine that eats gas and it is inside your house. Make sure it is working properly. This is a good company to deal with to ensure you and your family are safe.

I've been using Hoerner Heating and Plumbing for over a year now for the boarding house I manage and have had nothing but good experiences. They've serviced our water heating system, repaired radiators, repaired drains, and sinks. Most recently Dave came and fixed a water intake pipe for the shower in the second-floor shower which I had just renovated 8 months ago, he informed and showed me that the contractors when fixing some drywall by the shower screwed a drywall screw straight into the pipe. He was able to fix this quickly and efficiently and the price was reasonable, absolutely amazing service. I've never had an issue with their work and anything they've done in the past two years has had no issues since they made the fix which speaks to the quality of their work, will continue using them as long as I'm in charge of the property.

Hoerner Plumbing was a natural choice since they are in my neighourhood (Riverdale) yet I see their trucks pretty much everywhere! I started using them several years ago both for my home and for an income property I had. They are always prompt, well informed, friendly and respectful of my space and time. Their prices are very fair and they update me via email when they have specials or reminders. Moreover, I trust them to advise me of the best course of action in any given situation.

David arrived to fix my faucet and did an amazing job. I can’t say enough good things about my experience with the Plumber who was experienced, knowledable, personable and very professional. I have used the company multiple times and this experience was very consistent with past service. I am a big fan.

My Heating system was not working last week. The problem was that it just needed a cleaning which was carried out immediately and thoroughly by Andrew. I m very happy with the a quality of service provided by Hoerner Heating.

Hoerner is very responsive when you call them with a plumbing problem. They get back to you right away and send out one of their plumbers. Their plumbers are courteous and professional. I highly recommend Hoerner Heating & Plumbing.

When my pipes in my basement froze a couple of weeks ago, Hoerner's responded promptly. Andrew came over to review the situation and was able to get the water moving with the proper equipment and remained on-site to ensure the pipes didn't burst. I wouldn't hesitate to recommend Hoerver's. Thank you Andrew!

The worst experience possible. Had intermittent heating outages during the cold snap over Christmas. Found them because they list my NTI boiler explicitly on their website.

Andrew came to my house, didn’t seem to know much about the furnace, asked me if I had the manual, didn’t do a thorough inspection first, finally just called the customer support line and made one minor change that was by their own admission unlikely to solve the problem, all of which I could have easily done myself.

With minimal explanation he said the controller board may need replacing (under warranty), then after being around for about 30 mins, he charged me $235 (for doing pretty much nothing) and left.

10 minutes later the heat was off again. I called him, asking him to come back or keep me posted. Instead of calling me back, I just got another appointment email for several days later stating I would have to pay more for him to actually fix the problem. In the meantime I was just supposed to freeze.

When I followed up to ask about further charges and whether they even had the controller board, Tracey was super rude to me, saying $235 isn’t even a lot of money relatively speaking and that they’d “probably” have the part and ultimately, rudely, hung up on me.

I ended up cancelling that appointment and cutting my losses. The person that I found to come instead of them checked the entire furnace for proper functionality, had the replacement controller board and replaced it for almost half the cost.

Will never call again or recommend.

2018 started when we found that our basement had flooded with 2 inches of water due to a frozen (and subsequently burst) water pipe. We called Hoerner and the friendly agent told us that we would be contacted shortly with a time that that a plumber could come and assess the issue (we had turned the main water valve off so there was no further risk of damage). True to their word, Derek and Amir came the following morning. They did minimal damage as they tried to find the location of the burst and when they found it, fixed the copper joint it in a timely manner. Derek really took the time to explain the issue and what we could do to prevent it. They cleaned up the mess (boots and drywall cutting) and clearly explained the bill I received. I would recommend Hoerner to anyone that asks me, and will be sure to use them again.

First time using Hoerner-won't be the last! Highly recommend them. A huge thank you to the entire team at Hoerner!

We returned home late at night after a holiday to discover our pipes had frozen. The dispatcher reassured me that a technician would call within 10 minutes. Derek called me within 5! Asked a few questions to see what we had already tried and said he was on his way! An email was sent from Hoerner with a picture of Derek and outlined his education/experience. Really impressed with this touch and felt that this provided an element of safety to the homeowner especially when a technician is arriving late at night.

Derek was prompt, efficient and persistent! We have a unique water meter/pipe set up and he had to attempt several things before water flowed. Derek took the time to answer all of our questions and showed us the steps to take to ensure that the pipes did not freeze again and how to avoid a future emergency call.

We have had the opportunity to share our experience with friends and passed along the Hoerner number. We have already booked Hoerner to come and service our tank-less water heater.

Thanks again.