High Life Heating Air Conditioning & Security Inc

Just moved into an old house downtown needed to have the entire house gutted. New HVAC system, Kitchen, appliances the works. Other reviews to come. Was referred by a co-worker and dealt with their Sales manager at High Life. Had our entire system changed. The old house was a boiler system so I needed ductwork put in. At the end of the day, had new ductwork, furnace, a/c, humidifier installed. The whole experience was great. Sales was professional and knowledgeable. Installation staff was punctual, professional and cleaned up after themselves. I have already recommended them to my new neighbours

My friend referred HighLife to us as he said they provided satisfied services to him. So we contacted High Life and asked for quote, it came back cheaper than we've expected with longer warranty period. They were able to arrange the installation appointment in 2 days, took about 6 hours from leveling the foundation of the AC where it sat, to drilling a hole through the wall, to connect the copper pipe in the basement and connecting the whole piece completely. They have advised us which type and size of AC we needed, my wife and I are quite satisfied with their service and professionalism. Will recommend to others

Replaced a new furnace a few years ago. The installation went smoothly, and the technician was very knowledgeable. After that, it requires you to have them doing annual maintenance in order to have their 10 year warranty. It does make sense. And the annual service is also good, cost a little over 100 bucks.

I found this company at the Home Show a few years ago. I needed air conditioning in my new home and after meeting many companies and talking to their sales reps, High Life seemed really good. I was a bit worried: their price seemed too good to be true for a Carrier high efficiency 1.5 ton unit that was 13 Seer (really good at the time) w/ the original coil.

They installed and did a very clean and meticulous job. Everything was as they said it was and they were helpful, polite, professional.... it is about 5 years later and the unit still works like a charm without a problem in mechanical or installation. Definitely recommend.

1. EXCELLENT Field Service: Very competent technician, friendly, knew his stuff, got the job done right the first time.
2. BAD Head Office customer service:
- Delayed delivery appointment without notice. I wasted my time-off from work.
- They did not verify the special-order part after receiving it from the supplier in the US. The shipment sat in their office for more than a week. The technician and I watched their delivery truck unload the shipment at my home, only to find out it was the wrong part!! I had to take additional time-off from work for the re-shipment and installation of the correct part.
- The Head Office did not offer any apology for the above problems. It was so matter-of-fact. It almost felt like everything was my own fault.

I had John Yung come in to provide his assessment and the cost of the job that needed to get done. He was extremely professional and was knowledgeable at the task at hand. He also ensured that I got the best price and all the rebates that I was entitled to from both the province and Carrier.

I shopped around several HVAC providers and High Life definitely provided me with the best price and service!

We came across High Life upon recommendation from a family member who also used them and were happy with their work.
We were happy to find that among all the companies we got quotes from, Highlife was one of the cheapest, if not the cheapest, period.
The work was completed on time as promised and they put down drop sheets to protect the floors.
I would give them a 5 if not for two call-backs. One for a slight leak in the furnace drain hose that we discovered the day of the install (which they came right away to repair) and one for the malfunctioning water heater....I know that sounds like a big problem but the guys there are easy to reach and you do get the sense from them that they want to remedy the problem right away. This good service and good pricing definitely warrant a 4/5 in my books.