At one point, I had a infestation of roaches. I called them up and they came, set up some traps and sprayed along my home. It was brief, they did not waste time and they were very helpful. I have plenty of oak trees in my yard and they told me that I should have them removed to prevent more roaches (they reside in the oak trees). I was very impressed by all of their knowledge and after I took their advice and they removed the roaches from my home, I have never seen another.