It was a very cold, wintery day and our furnace was on its last legs. Christmas was right around the corner so I called Lucy at Heating Plus late Friday afternoon (finding them on Homestars). She was very helpful and within 2 hours a technician came. We had never done any furnace maitenance for 15 years and so Angel spent 2 hours cleaning every part hoping to extend it's life. He got it operating but by Saturday morning it had still conked out. I called Lucy at 7am Saturday morning and within 2 hours, Paul, the owner came and diagosed the problem: a new motor to extend its life or a new high efficiency furnace. We went with the new furnace with $1000 in rebates and 20-30% saving on our energy bills. Heating Plus was amazing, they installed the new furnace the next day - Sunday! Paul gave us space heaters to keep our house warm over the next 24 hours and he cancelled the fee we should have paid for Friday's maintenance. Heating Plus has also filled out all the rebate forms for us, arranged for an energy audit to be done (so we could qualify for the rebates), and then came back the following Friday during a snowstorm to pick up our old furnace (once the audit was done). In short they were amazing from Lucy to Angel to Paul. You couldn't ask for better service, expertise and value. I'd give them an 11 out of 10!!!
- Approximate cost of services:
- $2,600.00