Rick was our sales rep. When he made the sales call, we had yet to do 100% of our due diligence so we were hesitant to commit. He was personable and very persistent and at the end, he sold us on replacement doors for both our main entrance as well as our basement w/o. After the sale, Rick was very responsive and made sure we were satisfied with our decision. He even let us change the glass style/pattern (to a more expensive design) at no extra cost!
Miguel was our installer. Having watched him at work, I could tell he is very experienced and skilled at his job. Miguel and his team worked promptly and cleaned up after themselves. I was very impressed with their workmanship and the quality of the installed product.
I gave a 9/10 because I had to follow up several times with Miguel to get an update on when the doors would be ready and his availability (he had said it would take 4-5 weeks and I started inquiring after hearing nothing for 5 weeks). Also, Miguel and his team left in a hurry after the installation. Even though they did a great job, it would have been nice if he had taken the time to talk me through what they had done and gave some pointers on care/maintenance.
Overall, despite a few shortcomings, I would highly recommend this company if you are thinking of replacing your exterior doors. We are very happy with our new doors – they are everything as promised, at a reasonable price too.
- Approximate cost of services:
- $5,000.00
- Company Response
It's always so encouraging to hear from a customer that's impressed with our products and services Ken. We truly appreciate your feedback!