Last summer had windows done recommended by neighbour. Steve was the best price of 3 quotes, price wise. Did full install brick to brick. They were on time, surprising fast (whole house done 2 days) and seemed professional. Windows seem very good quality and got a deal with free colouring as North Star windows had a promotion.
Some small amount of material was found outside however 99% was cleaned up, old windows and garbage taken away.
Final siding work below bay window was excellent, window trims very clean, fit and finish work looked really good. I was impressed until winter came.
Found some issues was not happy with, one basement window was not insulated because of inside framing they can't access, this caused 1/4 inch of frost on wood window sill during cold days which lead to it dying and soaking in, moisture in wood. Don't want any mould, can't say this is proper way to leave things.
Garage window had insulation areas missed, almost looked like the spray can ran out of foam and installer missed the line between window and frame about 5-6 inches total. This did matter as significant cold draft, moisture was coming in during winter, which I found. I called Deb to report this and said I would send a picture, she said "no" don't send a picture. Asked for someone to come and resolve, nobody showed up.
Had issue with patio door, gap between door sill and patio door, steve came out and put a shim in. Now the door had a cold draft coming under it felt on the inside, I called back, Steve did not believe me and said 25 years that has never happened, I was not calling just to make things up for no reason, I told him to check him self, and after unpleasant conversation with Steve he said fine, I'll come out on Friday, however nobody showed up. Big let down.
Post customer service on the phone needs improvement from both, you need to take care of your customers, listen and understand their concerns. Not have heated arguments is no way to treat your customers if you want them satisfied. At no time did I raise my voice, insult I only reported problems I am trying to work with you to resolve together. However company is very defensive and unpleasant on call backs and does not always show up or communicate/ call to cancel or re-schedule.
Also you need to explain the impact to customers when you don't install insulation on certain widows, what they can expect and what they will have to do with cold drafts, moisture and water as a result. At least 3-4 windows had signed and proof of this.
This part did not meet my expectation from a window company.
I have since resolve the insulation issues myself since they did not show up when they said on Friday over a month ago, I do not want to speak with them any more not worth it begging them to resolve and deal with unpleasant phone conversations. Moving on now.
If I could go back, I would not choose them again.