We went to Ethan Allen because we liked the design of their pieces however were left frustrated and disappointed with the bad customer service. We waited over a month longer than we were told for the pieces to arrive, than when it finally arrived, there was a damaged drawer which look another 14 weeks to have reordered. When it arrived, it was the wrong drawer and had to be reordered again. Our calls to sales and service were never returned and when we did get a hold of them they couldn't give us any definite answers to our questions about time of delivery or what was being done about the damaged drawer. We tried calling the head office but they told us that each of the stores in Canada were franchises and they had no control over how the individule stores were run. In the end, we were left with a beautiful looking bedroom set but feeling like we'd been taken for a ride. We'll never buy anything from them again.