Enbridge Energy

I want to complain about a serious problem I have with Enbridge.

On or around November 19, I found an Enbridge tag on my door and was informed by your customer service reps that I had to cut down my Bridal Wreath bush so that your technicians could reset my gas meter. I did that and forgot about it.

I leave the house around 7:15 am each morning as I have a fulltime job from 8:45 to 4:45 and then a part-time job from 5:30 to 8:30 pm. I arrive back home around 10 pm.

No one is in the house during the day.

On December 24, I found that my house temperature had dropped to around 10 degrees and contacted HVAC technician. Heat was restored and I got to work around 11 am.. Invoice $187.

On January 4, I again experienced a loss of heat and contacted HVAC technician, and heat was restored, but my manager told me to take the day off as I would only get into work in the afternoon. Invoice $124.

Yesterday around 10 pm I got home, and found an Enbridge tag with a tick beside unlock gas meter attached to my front door. When I got inside the temperature was 10 degrees. I called HVAC technician and complained that they had not fixed the situation.. They sent out a serviceman.

I then phoned Enbridge and was told that they had turned off my gas. I was quite upset since I had not been informed of this prior to the event by letter, call or email. I was told that legally Enbridge had the right to cut off my gas(though my bills are all up to date). I told your rep to not do anymore work on the house without informing me first.

I wondered why anyone would start work on the gas meter at 3 pm on a weekday when there is a good chance that no one is home in the house(obviously no one had knocked on the door first) and there was a good chance the gas would have to be turned off for safety reasons during the coldest day of the year. And the householder would return home only late.

I do have turtles in the house and a couple of cats. My Thai fighting fish died last year when the house lost heat..

Also, I was even more upset that when your rep mentioned that while your technicians were replacing the nipples and elbows on the gas meter this action could have interfered with my access to my gas line earlier(and led to work by HVAC technicians).

Also, HVAC technicians turned on my pilot light in the furnace this early morning, but the gas water heater that I own has not had the pilot light turned on and I cannot get any hot water. I need your technicians to come to my house and turn on my hot water heater pilot light(hopefully at a mutually convenient time). I can’t afford to lose anymore time off work.

I also paid HVAC technicians this morning $190 to come and inspect the premises and they turned on the gas. I was very upset.

I do want to be compensated for $124 and $187 if Enbridge unannounced activity interfered with my access to heat, and cost me money and loss of time at work.