The games are not very well laid out. I was trying to find this Professor Layton game ever since it was released two months ago. I tried asking the service/cashier counter, but they either said that they didn't have the game if it wasn't on the shelf, or they didn't know what the game was. The third time I was there, the guy at the counter was much more helpful. He told me that the game was fairly popular and so they didn't have a lot of them in stock in the store. The games were behind the counter, and he told me that if I was having a hard time finding the game I wanted, to just ask the counter and tell them it is a new game if it was just released.
E B Games is typically where I go to purchase my video games for my PS3 gaming console. What I really enjoy about E B is that your able to sell used games back, purchased used games for a cheaper price, and even see previews for new upcoming gaming. I find their prices are average and never more than other's, as well as staff always being knowledgeable about new products, very helpful, and a pleasure.
EB Games has a great selection of games.. I try to go here as much as I can, the games are new and used and you usually are able to find what you are looking for at a reasonable price!