We purchased a kitchen from Norma priced at $50,000. A few months ago we required warranty service from Dunbar & Ross as parts of the kitchen began falling apart. When we called Norma for support she was very cold, crude, and uninterested. She ordered the parts we needed but said that they will only give us the part and installation is up to us because their installer is too busy. When the part finally arrived, it did not fit. We tried calling Norma who did not return our calls. At one point an employee of Dunbar & Ross actually hung up on us. All of this hassle is absolutely unacceptable. We will NEVER AGAIN recommend Dunbar & Ross to anybody after being treated this way. To this date, our problem remains unresolved and no one, including the manufacturer has returned our numerous phone calls.
- Approximate cost of services:
- $50,000.00
- What could this company do to improve their services?
- Care a little! Excercize some grace and tact.