Jeremy and Armando and their team from Drainworks, were efficient and considerate in explaining the problem and the most viable solution. Their work crews were respectful and experienced in conducting very difficult not so pleasant work. I had some sewage line problems and they snaked the problem and found that it was more serious and advised me that the outside trap and breather and the clay pipes would have to be replaced for pvc. They advised me that the root problem if on the city line would offer me some relief for this costly operation, and promptly took care of calling the city inspector and sorting out the paper work. Their state of the art camera inspection and report is a definite asset. At the same time my neighbor got to see that he had a problem too, so ended having the work done, which helped share my cost to replace the concrete that had to be broken through. I have no hesitation in recommending Drainworks to anyone who has this issue, and would definitely call them again should the need arise. However, i question the industry practise of never providing a warranty on snaking. Also i feel that if snaking is done and further problems are diagnosed and the client goes with the same operator, i think it would be great if that money or a portion of that money could be applied to the larger job. This is no knock on Drainworks, but an industry practise that could be called into question.