This is a two part review of the sales person and the installation team.
Purchased a new home, and needed a air conditioner installed. I spoke to a sales rep named Spenser. Long story short, we ended up liking Spenser and what he was able to offer us. His initial professionalism and and price points couldn't be matched by any of the competitors we've contacted (we've contacted at least 5).
Once we told him we wanted to go with him, he came by again so we can sign documents and get the ball rolling. This is where things became to deteriorate a little bit. He didn't provide a copy of any contracts to us, and when we asked about it, he said he would e-mail to us. This never happened, even after calling again 2-3 times asking for copies. To this day, he still hasn't returned voicemails left to him regarding getting copies of those documents. He also said he would follow up after the install, but never did that either. Fortunately for us, we didn't experience any issues with actually getting the air conditioner unit installed, and receiving a bill, and paying the bill, so we're happy with that.
We also were very happy they accept credit card payments online through an online secured portal.
Another issues, though not sure if it's related was that the installers didn't contact us to arrange a time to come in until after we called Spenser stating no one called. After that call, we did end up getting someone from installation to calling us, and we've arranged a date for them to come without issue.
We were able to schedule an install date, and the installers (Dale and Matt) arrived on time, and installed our air conditioner in a timely fashion.
They took some measures to ensure our home will stay clean as they come in and out of the home by putting tarps down on the floor. Though they didn't do the same for the basement. Our basement is unfinished, though I feel that shouldn't have prevented them from making sure they don't track dirt down there. Taking off shoes would of been a more optimal solution. We had to mop the stairs and the basement floor afterwards to remove the shoe marks on the staircase and basement, but overall it wasn't too bad. We understand the annoyance of having to put shoes on/off when trying to do a job like this where you constantly need to get in/out of the house.
They did clean up as best as they could after themselves though; there was very little to clean up from the drilling and cutting they needed to do, so very happy with that.
One off-putting snag we had with them was that they were tasked to feed a wire to where the thermostat was. This required them to make the hole where the thermostat lives a bit bigger. Once they've completed this, and put our thermostat back on, there was a pretty large visible hole. They didn't want to patch the hole and said since we're getting a EcoBee in about 2-3 months time, the EcoBee should cover the hole. We let them know we didn't want to be looking at a hole in the wall for 2-3 months while we wait for our EcoBee to be installed. They did end up patching the hole.
In my opinion, the customer shouldn't have to justify why they don't want a hole in the wall. If it's something that was caused by the company, repair it; regardless if it will or not be visible in 2-3 months time because of new equipment.
Aside from this minor hiccup, things went really well. They were very friendly people, did their job quickly and (from what I can tell) professionally. We've had the air conditioner for about 2 -3 weeks now, and its working wonderfully, especially in this 35+ degree heat.
- We're happy with the service Delta was able to provide us and are happy we choose Delta to do the installation; no regrets.
- There is room for improvement, mostly with the sales process and having the customer receive a copy of all documentation that was signed. We STILL would like those, if anyone from the company is reading this.
- We would do business with Delta again for our upcoming projects in the future.