Delta Air Systems

Heating & Air Conditioning
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Reviews for Delta Air Systems

Average customer rating:
9.9 10 (246 reviews)

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Greg H
Greg H
6 reviews Guelph, ON
10/10

Extremely Satisfied with Delta Air Systems

When we confirmed we needed to purchase a new AC and furnace for our newly purchased home, we reached out to a number of companies for quotes including Delta Air Systems. Delta Air's salesperson, Jordan, arrived at our home at the scheduled time and was very polite, friendly and extremely knowledgeable. I was impressed that she had used a system utilizing a Google tool I wasn't aware of to already assess our house and its HVAC needs- she clearly knew what she was doing, walked us through the house to show what would happen the day of installation and provided us with six options, good, better and best from two different manufacturers. Her quotes were professionally done and printed out in our home on her portable printer. Pricing was good. Jordan also provided us with the contact info for two energy consultants for us to select one to use to maximize our rebates, prior to getting the HVAC installed. On the installation day, the team was polite, on-time, did a great job and left the house tidy and clean. Jordan dropped in during the install to ensure no issues, and then followed up after to ensure all was well and to provide some suggestions in regards to our air filtration system and our thermostat. Needless to say, we were extremely happy with Delta Air and would strongly recommend this organization for any HVAC work that needs to be done!

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Company Response

Thank you for the great review from Jordan, the team and all of us at Delta. Enjoy your new system and we look forward to working with you in the future!

Gary from Guelph in Guelph
Gary from Guelph in Guelph
0 reviews Guelph, ON
10/10

A/C installation

Recently had my A/C unit replaced with a Lennox system. Installation was done by Dale & Matt. These two installers worked well together & seemed to anticipate each other's next moves. Any questions I had were answered to my satisfaction without any hesitation. Both were knowledgeable & helpful. Can't comment on the A/C unit yet as it is a new installation. After two weeks, it is working just fine. I would recommend Delta & these installers.

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Company Response

Good afternoon,

Thank you so much for your rating!! We really appreciate the feedback and are happy that your pleased with our service and that everything is working to your satisfaction!

Have a wonderful day!

Thank you,
Reception
Delta Air Systems Ltd.

Tony in Waterloo
Tony in Waterloo
1 review Waterloo, ON
10/10

air conditioner & furnace

We were very pleased with the work that the guys did. They were very polite & answered all the questions we had . I would recommend them to everyone. Thanx guys !

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Company Response

Thank you Tony for the review! Enjoy the furnace and AC. We look forward to working with you again.

Grotheer in Kitchener
Grotheer in Kitchener
1 review Kitchener, ON
10/10

Installation of New Furnace and Air Conditioner

We would recommend Delta for all heating and air conditioning requirements. Our experience was positive from the first contact with Jordan Woods to obtain a quote to the completed installation by Dale.

The technicians arrived on time and were very professional and provided excellent customer service in ensuring we fully understood the operation of the system.

Delta is a company with genuine interest in the customers' needs and supplies reliable customer service.

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Company Response

Thank you for the great review! Jordan and Dale and all of us appreciate the feedback. Enjoy the new system!

David in Kitchener
David in Kitchener
2 reviews Kitchener, ON
7/10

New Air Conditioner Installation at Newly Built Home

This is a two part review of the sales person and the installation team.

Sales:
Purchased a new home, and needed a air conditioner installed. I spoke to a sales rep named Spenser. Long story short, we ended up liking Spenser and what he was able to offer us. His initial professionalism and and price points couldn't be matched by any of the competitors we've contacted (we've contacted at least 5).

Once we told him we wanted to go with him, he came by again so we can sign documents and get the ball rolling. This is where things became to deteriorate a little bit. He didn't provide a copy of any contracts to us, and when we asked about it, he said he would e-mail to us. This never happened, even after calling again 2-3 times asking for copies. To this day, he still hasn't returned voicemails left to him regarding getting copies of those documents. He also said he would follow up after the install, but never did that either. Fortunately for us, we didn't experience any issues with actually getting the air conditioner unit installed, and receiving a bill, and paying the bill, so we're happy with that.

We also were very happy they accept credit card payments online through an online secured portal.

Another issues, though not sure if it's related was that the installers didn't contact us to arrange a time to come in until after we called Spenser stating no one called. After that call, we did end up getting someone from installation to calling us, and we've arranged a date for them to come without issue.

Installers:
------------
We were able to schedule an install date, and the installers (Dale and Matt) arrived on time, and installed our air conditioner in a timely fashion.

They took some measures to ensure our home will stay clean as they come in and out of the home by putting tarps down on the floor. Though they didn't do the same for the basement. Our basement is unfinished, though I feel that shouldn't have prevented them from making sure they don't track dirt down there. Taking off shoes would of been a more optimal solution. We had to mop the stairs and the basement floor afterwards to remove the shoe marks on the staircase and basement, but overall it wasn't too bad. We understand the annoyance of having to put shoes on/off when trying to do a job like this where you constantly need to get in/out of the house.

They did clean up as best as they could after themselves though; there was very little to clean up from the drilling and cutting they needed to do, so very happy with that.

One off-putting snag we had with them was that they were tasked to feed a wire to where the thermostat was. This required them to make the hole where the thermostat lives a bit bigger. Once they've completed this, and put our thermostat back on, there was a pretty large visible hole. They didn't want to patch the hole and said since we're getting a EcoBee in about 2-3 months time, the EcoBee should cover the hole. We let them know we didn't want to be looking at a hole in the wall for 2-3 months while we wait for our EcoBee to be installed. They did end up patching the hole.

In my opinion, the customer shouldn't have to justify why they don't want a hole in the wall. If it's something that was caused by the company, repair it; regardless if it will or not be visible in 2-3 months time because of new equipment.

Aside from this minor hiccup, things went really well. They were very friendly people, did their job quickly and (from what I can tell) professionally. We've had the air conditioner for about 2 -3 weeks now, and its working wonderfully, especially in this 35+ degree heat.

Summary
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- We're happy with the service Delta was able to provide us and are happy we choose Delta to do the installation; no regrets.
- There is room for improvement, mostly with the sales process and having the customer receive a copy of all documentation that was signed. We STILL would like those, if anyone from the company is reading this.
- We would do business with Delta again for our upcoming projects in the future.

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Company Response

Thank you David for the very insightful and thorough review. We appreciate all the time you took in sharing this. I know that since reading this our team has reached out to you and any loose ends have hopefully been taken care of to your complete satisfaction. Feel free to call into our office directly and ask for me if you need any further assistance.

Sincerely,

Vince Blair
519-885-2740

Waterloo Installation in Waterloo
Waterloo Installation in Waterloo
1 review Waterloo, ON
10/10

New Furnace and Air Conditioner installation

Spencer Padfield was the Salesperson who came to our house for an appointment regarding a new furnace and Air Conditioner. He explained everything very clearly, helping us realize why our old Furnace was not efficient.
Dale and Matt came to install on the agreed date. They were extremely efficient and very professional in doing their work, explaining everything clearly. They finished in the time that they had estimated for the job.
We highly recommend Delta Air Systems and especially the Install team.

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Company Response

Thanks for the great review! We all appreciate your feedback, especially Spencer, Dale and Matt. Enjoy your new system and we look forward to working with you in the future!

JD in Waterloo in Waterloo
JD in Waterloo in Waterloo
1 review Waterloo, ON
10/10

New Furnace and AC in Waterloo

I rarely write reviews but I felt it necessary to take the time to promote the great customer service we recently received from Delta Air Systems.

We recently purchased a bungalow in Waterloo and we soon realized it came with an unreliable furnace and a 30 yr old AC. The furnace started failing and we figured it best to proactively search out replacement options. Google reviews scored Delta high so we called and sales rep John K quickly showed up and recommended a Lennox furnace and AC that was best suited for our size of house. John highlighted all of the benefits of Lennox along with the Delta promotions. Knowing we needed a new furnace ASAP John scheduled the swap out within 48 hours.

On the day of install a shiny new truck pulled up, on time, with the crew of Pettigrew and Cash. These two Pros took over and started taking away the old furnace. Within hours the new furnace was installed. They were respectful of our house and laid down carpets all the way from the furnace room to the outside. They were very informative and made suggestions on how to better vent the furnace (different exit point). They then fixed the AC cable mess we had on the side of the house and replaced the AC.

We now have peace of mind that we own a quality product (Lennox) and that Delta will be there to service our Heating and Cooling needs for years to come.

I highly recommend this company !

JD on Rodney Street, Waterloo.

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Company Response

Thank you JD for putting this out there. We all appreciate the really great feedback, especially John, Pettigrew and Cash! Enjoy your new system!

Ken and Bonnie Kuiack in Kitchener
Ken and Bonnie Kuiack in Kitchener
1 review Kitchener, ON
10/10

Replace furnace

On a Thursday afternoon in early March, a technician from Delta came to inspect our furnace in response to our "no heat" call. He quickly determined that our furnace had to be replaced and that same evening, Jason (sales) came to our home to give us the cost and assure us that the furnace would be installed the next day. On Friday morning at 8:45 am, Scott (install crew) was at the door with our new furnace. From beginning to end, the Delta crew went above and beyond to provide satisfaction. They are a very professional group of employees and a great testament to the high standard of workmanship that Delta Air provides. We highly recommend Delta Air.

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Company Response

Thank you Ken and Bonnie. It's great to hear the positive feedback and we'll certainly pass along the kudos and appreciation. Enjoy the new system!

ed in Woodbridge
ed in Woodbridge
1 review Waterloo, ON
10/10

Furnace Replacement

When I purchase my house over 20 years ago, I contracted the services of Delta Air Systems Ltd. Now, it was time to replace the furnace again and because Delta did such a good job the first time, I hired them again. The location of the furnace is extremely tight. Regardless, the crew of Pettigrew & Lian did a great job. They made the challenge look easy and in spite of some messy weather, the house at the end of the job looked very clean. The crew upheld Delta's legacy with us as professional, competent contractor all around - sales, management and technicians. Thank you Delta.

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Company Response

Thank you Ed for letting us all know about your experience! We'll definitely let Scott and Liam know about the great feedback. Enjoy your new system.

Kris D. in Waterloo
Kris D. in Waterloo
1 review Waterloo, ON
10/10

New furnace/air conditioner

When our furnace died on a cold February morning, Delta was there to help! It was over 20 years old so time for a new one and a new air conditioner too. The salesman was thorough and not pushy at all and explained all our options. The installers were great - friendly and efficient. They did a great job and we would recommend Delta Air Systems to everyone!

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Company Response

Thank you so much for taking the time to share this in a review. We all appreciate the great feedback!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Delta Air Systems

Delta Air Systems has been in the business of improving the quality of the environment in homes and businesses since the 1950's. Our approach has always been to listen first --fully understanding your needs makes it simple to develop practical and cost effective solutions.

We service what we sell and sell only what we service. That's why we deal only with the top brand names in the industry. Established manufacturers with products that are certified, tested and approved.

Delta Air Systems has passed the Lennox Quality Dealer Standards Program. It is a commitment to excellence through top quality customer service consistent in all participating independent dealers.

Our services includes: Furnaces, Air Conditioners, Heat Pumps, HRV/ERVs, Air Filtration, Geothermal, Residential Drain Water Heat Recovery systems, hot water tanks, tankless water heaters, tubeheaters, garage heater, space heaters, fireplaces, thermostats, duct cleaning, ductwork, chimney liners, ductless mini split, Hepa filter,IAQ, filters, AC, water softeners, electronic air cleaners, Ecobee thermostats,honeywell ,dehumidifiers, humidifiers, boilers, UV lights,.
We also service Aprilaire, Carrier, York, Monitor, Trane, Lennox, Goodman, Amana, Coleman, Bryant, Payne, Reliance, Rheem, Rudd, Heil, Keeprite, Luxaire, Ducane, Kozy, Town & Country, Montigo, Viessmann, Larrs, American Standard, heating & air conditioning issues are our specialty.
Install, service, and maintenance plans for red flagged furnaces, air systems, hvac, heating, cooling, furnace, air conditioner, cracked heat exchange, fireplaces, etc.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioners, Heat Pumps, HRV/ERVs, Air Filtration, Geothermal, Residential Drain Water Heat Recovery systems, hot water tanks, tankless waer heaters, fireplaces
SERVICES
Furnace Installation, AC installations, Furnace Service, Furnace Repair, AC Service, AC repair, Air Conditioner Repairs, Air Conditioner Service, Planned Maintenance, HVAC diagnostics, Fireplaces, Humidifiers, Air Cleaners
BRANDS
Lennox, Daikin, Aire-Flo Vanee, IBC, Viessmann, Montigo Fireplaces
SPECIALITIES
Residential Heating, Cooling, Filtration,Ventilation, Furnace Repair, AC repair,Furnace Maintenance, AC Maintenance,Duct systems, H-vac, Heating, Cooling, Furnace, Air Conditioner, Cracked Heat Exchange, Fireplaces, etc. Daikin, Lennox, Vanee, IBC, Viessmann, Government Rebates, Rebates
WEBSITE
http://deltaairsystems.com/
YEAR ESTABLISHED
1955
NUMBER OF EMPLOYEES
40
RETURN POLICY
Yes
PAYMENT METHOD
Visa, MasterCard,Debit,financing available
LICENSES
TSSA, All installers and service personal are fully licensed
MEMBERSHIPS
BBB, HRAI
LIABILITY INSURANCE
Yes
DIPLOMAS
YES
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
YES
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Full Factory warranty
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