Cozy World Inc.

Formerly Majestic Indoor Air & Cozy World
Heating & Air Conditioning
16 Sims Crescent Unit 27 Richmond Hill ON L4B2P1
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Reviews for Cozy World Inc.

Average customer rating:
10 10 (1192 reviews)

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Markus, Toronto
Markus, Toronto
1 review Toronto, ON
10/10

New High Eff Furnace, A/C, Tankless Water Heater

lennox-premier-dealer-cozy-world-inc.jpg Cozy World Inc.
416-855-3651
16 Sims Crescent, Unit 27
Richmond Hill
ON
L4B 2P1
CANADA

Our old furnace gave in a few days ago. Fortunately, we had already received some quotes for a new system and ended up selecting Cozy World. Boris (Cozy World) and Kam (the HVAC technician he works with) are an amazing tag team. Boris takes care mostly of the customer relations side (quotes, rebates, support, etc.), Kam of the actual installation. Each one of them is excellent at what they are doing. It was a real pleasure dealing with them.

Boris took his time explaining the different options and taking into consideration the particulars of our house (and that on the weekend!). He was attentive not only during the consultation and sales process but also during and after the installation. My experience in this respect is the same as that of the satisfied customers who left feedback before me. Boris has thought through the entire process with a customer view and managed to make it as easy as possible for his clients – successfully.

Kam and his men also did an excellent job. They took their time installing the equipment (furnace, new coils, a/c compressor with new cooling lines, tankless water heater). It shows. The installation is first rate, with attention paid even to small details like drains and taping connections in the ducts. I've never come across a technician that's so courteous. Even after a very long day's work, Kam took the time to explain the equipment to me and set up the water heater to my preferences. They also took the time to thoroughly clean up the work side, both inside and out.

Needless to say, I'll be happy to recommend Cozy World to any of my friends and neighbours. Cozy World offers an exceptional level of service at a very competitive price -- a winning combination.

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Alex, Downsview
Alex, Downsview
1 review North York, ON
10/10

Hi-Eff furnace

During my home renovation project I had to deal with different types of contractors - and the best experience I've got was with Boris and his buddy Kam.
Starting with exceptional communication when I asked for a quote (my emails were answered almost right away, he was very patient with me on the phone) and through the installation (they even covered the area of the house where they walked) till the end, when I've got all documents for rebates done by Boris.
Did I mentioned his quote was the best?
I already recommended Cozy World to one of my friends and my neighbor, and will not hesitate to recommend it to everybody.

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Dan, Milton Ontario
Dan, Milton Ontario
1 review Milton, ON
10/10

Tankless Water Heater and Humidifier

I purchased a Navien 240A for my home here in Milton. Cozy World had very reasonable prices for both the water heater and a humidifier.
I can honestly say I was blown away by how well the job was done. The installer answered all my questions and took the time to educate me on the products I just purchased.
I'm in the middle of renovating my basement so plumbing pipes that I personally ran were also connected while they had the water off. Well, when the water was turned on, my plumbing job didn't quite make the grade and Kam (One of the installers) took the time to fix the leak that had nothing to do with what they were working on. You talk about service! :) I can't thank you enough Kam. :)
My overall experience with Cozy World was extremely great. I can honestly say I no longer have to shop around. I trust these guys, and anything else I need I'm sure I can count on them.

Great job guys. I'll see you in a bit when I purchase the Electronic Furnace Filter.

Dan.
Milton, Ontario.

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Daniel in North York
Daniel in North York
1 review Richmond Hill, ON
10/10

Hi-Efficiency Furnace & Air Conditioner

Back in the summer, I did my research and planned for a complete furnace and air conditioner replacement set for fall 2008 before my 22 year old Lennox furnace and 20 year old Carrier A/C breaks down. I have done well and did not want to push my luck.

I found Boris who owns Cozy World from another website. I had received 5 quotes and ultimately picked Boris who happens to be the lowest cost. I usually do not go with the cheapest quote. Boris was unlike the other HVAC suppliers and actually posts on his website exactly what he charges. I bought the Goodman GMV950905DX 95% AFUE Dual-Stage/Var. Spd. furnace paired with the Goodman SSX140361 14 SEER A/C. I researched and found out that this pairing makes this A/C a 15 SEER. Boris confirmed this. A 15 SEER A/C qualifies for a higher rebate. My house is 3175 sq. ft. so this furnace and A/C combo is more than adequate. This furnace combination actually qualifies for the maximum rebate possible from the ecoEnergy program (federal and matching provincial rebates), the OPA program and Enbridge. I went with an energy advisor that was from a non-profit organization as oppose to one supplied by an HVAC installer hard-pressed to be less than objective. Be wary of the free or discounted energy audit. They will certainly get it back from the HVAC installation they provide you. I found that Boris has a very informative website. It's a wealth of information on HVAC. And yes, he does do what he shows on his website even helping you apply for the OPA ($550) and local gas supplier (Enbridge) rebates ($115). And yes, he supplied the stamps to mail the completed rebate forms.

Note: I was sold the comparable Amana furnace and A/C by other HVAC installers. Amanas are built by Goodman. Essentially they are the same but you pay over $1,000 more for the furnace and about $700 more for the A/C. Other than a different casing, the core technology used by both are identical. How often are you going to go to the basement and look at your furnace? Goodman and Amana both have the best warranty in the industry. The heat exchanger for the furnace has lifetime warranty. The compressor for the A/C also has lifetime warranty. I don't believe any other furnace and A/C manufacturer offers this warranty. All remaining parts for furnace and A/C are for 10 years. Boris also tossed in a labour warranty coverage that he bought for me. It's covers for labour to fix the furnace and it's for 10 years. The coil and compressor labour is covered for 5 years. Remember, Goodman builds a great furnace and have an awesome warranty but if you get a crappy installation you will have problems. It's not the furnace or A/C, it's your installation.

His quotation and ultimately his invoice are both detailed and exact. I paid exactly what he quoted me. This sadly is not always the case with companies you hire to do a job. I know since I'm currently dealing with a Window and Door system supplier who isn't as up front like Boris.

Boris was very patient and fielded a few of my calls prior to me deciding to go with him. He wasn't pushy at all. I called him for a quote during the only week he takes off on vacation. He was very courteous and asked if I can wait for a quote when he gets back or he can send someone else to do so. I told him that I could wait. Boris, contacted me immediately upon his return and provided me his 'no-surprises' quote. Installation was done on September 18th, 2008 by an excellent installer of his named Kam. There was a crew of 3. Originally, I had thought about buying the furnace and A/C combo in the US and to pick it up from the border. I have a friend who installs HVACs for a living at Direct Energy. The plan was for him to install it over the weekend. I'm so glad I didn't take this route since Kam had to make significant modifications to fit a rather sizeable coil. And the HVAC installation would not have taken only a day but likely 2-3 days if done by one person.

The same packaged furnace and A/C would have been $2,408 USD pre-installation but it's more with the other costs. Our Canadian dollar was very strong at the time. In then end, I'm still happy that I went with Cozy World and would use them again for my HVAC needs. Note the highest quote was for $10,500 for Carrier products from another HVAC installer. They had installed and serviced my original Lennox furnace. In fact, I found it refreshing that Boris was talking me out of wasting money on fancy thermostats and remote sensors. He could have sold me them but was up front and told me that it would be a waste of money. He was very knowledgeable and patiently explained the choice of furnace and A/C we had made.

As for after-sales service, I just had one today when my furnace went dead. Boris called me back within a half hour of me sending him an e-mail about my problem. He actually came out personally to see me since his installer was tied up with another installation. The short of it, Boris was very responsive and arrange for my problem to be fixed the same day. Somehow, I might have created the problem blowing the fuse on the furnace's circuit board while changing my air filter that is powered by an adapter. I was told that if the adapter connector should touch the casing of the furnace it could blow the fuse to save the circuit board. Ultimately, the guy who installed my furnace came and replaced the fuse the same day. Now that's service!

I will have no hesitation recommending Boris and his team at Cozy World. I've found that Boris really does care about his customers by his actions.

3 of 3 people found this review helpful.
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Sylvain in Beaches
Sylvain in Beaches
1 review Toronto, ON
9/10

Condensing Hot Water Heater installation

Boris at Cozy World was quite knowledgeable on different tankless water heaters, recommended the Navien CR210A that is condensing (98% efficiency = more savings and $600 back from government) with an integrated 2L tank (to avoid cold water sandwich effect of other brands).

Guys showed up on time for the install. Took their time to do the install (holes in outside wall were made nice and clean too), explained the operation of the unit, and cleaned the area before leaving.

Overall, small company with good service and good pricing.

Would recommend this company for tankless sales/installs.

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Dagmara, Toronto West
Dagmara, Toronto West
3 reviews Toronto, ON
10/10

Highest Efficiency Furnace

The best quote out of 5 that I received but also amazing furnace, great service and fast turn around. It's been a year and we're extremely happy with our furnace and the job that Cozy World did. Since the house is 120 years old it was not a simple task! Will use them again!

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Rob, from Toronto
Rob, from Toronto
2 reviews Toronto, ON

First Review

10/10

New Hi-Efficiency Gas Furnace

I found cozyworld.ca after doing some research on the size of furnace we needed for our small home. We had received a quote from other companies who tried to oversell us, given the fact we were desperate for heat as it was November when our old furnace broke down completely. Cozy World was reasonably priced, honest and just lovely to work with. They even provided postage stamps and envelopes for the mail in rebate!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy World Inc.

Home heating and cooling contractor for "Great Toronto.Area"(GTA) Authorized Lennox premier dealer, Contact us for gas furnace and central air conditioner installation and repair We are located in Richmond Hill .We service Aurora, Brampton, Concord, Etobicoke, Markham, Mississauga, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Newmarket, Maple

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
High efficiency furnace and central air conditioner
SERVICES
Central air heating and air conditioning of residential HVAC systems
BRANDS
Lennox Premier Dealer
SPECIALITIES
High efficiency furnace and central air conditioner
WEBSITE
https://cozyworld.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, cash, Visa, Master card
LICENSES
TSSA contractor license, Gas Fitter 1, Air Conditioning and Refrigeration Mechanic 313A
MEMBERSHIPS
BBB, HRAI, ESA,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Depends on the product.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.