The agent that sold us the service (Shannon) was friendly, knowledgeable and went over and above to make us happy....to be honest, we were a hard sell, and kind of gave him a hard time lol, asking many questions and making him come back 3 times while we researched other options. In the end, we felt they were the best fit for our needs. Can't complain about 6 months free monitoring! We have never had an issue since the install, and have referred several friends! The team in London, Ontario is great (Shannon, Patrick and Aboss are who we dealt with), they are true professionals who strive to provide excellent customer service, and will do whatever it takes to make you happy.