Canadian Choice

Sumeer here, I own bi-level home and I replaced all my main level windows and patio door from them. I also recommend my friend who got all his house windows done by them as well. Now after 2 years, I need 1 window replaced as it doesn't open to the fullest. I contacted them and this guy is saying why didn't I replaced it with the other windows which is 2 years ago. Obviously if I knew I would off done it at the same time. Anyways he said it will cost me $1000 without even making any visit because he have other jobs which is more important and also said i should off got it done with other windows. I called another company today and I remember this agent he visited when I got all my main level windows change and at that time I choose to go with Canadian Choice Windows at that time. Let me tell you, he went above and beyond and charged me $600 with the same quality they told me over the phone. I even agreed on paying $850 to canadian choice and he said he will be stopping by to get initial deposit and do some measurement on Tuesday. Guess what? Its Tuesday evening and He didn't even called me where as another company agent visited my place in 2 hours after contacting them and he was busy but he knows how to handle pressure and work in fast paced environment. I would never go with Canadian Choice Window as they only respect big businesses.