Olga was pleasant to deal with and after some negotiating, their price was competitive. Our windows seem to be quite good, and they were installed on time. The $3500 custom door that we put in has had some issues. The appearance is quite good, but the details that I expected were lacking, primarily to do with the stain. At first there were several areas on the door that were obviously lacking a second coat, and you could see right through to the door. They did fix this issue quite promptly. In the month since having the door installed, the stain is already chipping off. I will say that we do have a dog, that paws at the door on occasion, but the durability of the stain certainly leaves a bit to be desired. We've never had any problems with other stained items in our home previously. I would recommend these guys for the windows, but if you are looking for a high end door with some durability, I'd look elsewhere.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Chloe, thank you for your feedback. We apologize for your troubles in getting the details in the product that you ordered. Is it just the door that your dog is pawing at or the rest of the stained items as well? Please let us know if the stain is chipping off in other areas where your dog is not pawing and we will be able to assist you further. It is hard to determine without an inspection whether it is the quality of the stain or other elements at hand. In any case, we thank you kindly for your business and apologize once again for the trouble from Canadian Choice Windows & Doors.