Deeply disappointed! Unit never worked and we have been chasing Alex for almost a year
Unprofessional! We had 2 units installed in March - 1 of which did NOT work. Alex kept telling us that the air conditioning was "light" then we finally insisted that he come and see. He agreed it didn't work in Aug but didn't arrange to fix it. In Oct, we also told him that the unit didn't heat either. I've been chasing him to fix it for almost a year and he STILL has not done so. We are now going to have to sue him.
- Approximate cost of services:
- $11,500.00
- Company Response
Hi Jannifer,
Our record shows you have made some purchases in the past with us, and you were never disappointed in the past with our products and services. That's because of our excellent service.
This time you were disappointed due to shortage of parts globally due to Covid.
Just to prove we are the best in customer relation, we changed your entire unit, because we couldn't get a part in time from our supplier.
Hope you must be happy and satisfied now and continue your Buisnes with us.
We sincerely apologize for all your inconvenience.
We like to thank you for your Buisnes and support and hope to hear from you soon.
Best wishes
From me, and from our company.
Manager