Button's Heating Inc.

After 23 yrs it was time to make a change in the heating & air conditioning of our home. We did some research and determined that TRANE Equipment was rated superior to other brands. I had called Rick Lawson for a quote and set an appointment. Rick went through the complete description of his offering answering questions of which I often had the answer to. He was very professional in his dealings with us. Upon our agreement to move forward he arranged with his service department to do a site visit to our home to ensure his description of the work was in agreement with that of the service department - a good idea eliminating surprises later on!!!

Installation day #1 brought in John and Bob who arrived and rolled out the "green" floor mat from side door to basement. No tracking in dirt from these fellows. Both installers worked tremendously well with Bob doing most of the outdoor work (sorry Bob!) while John tackled the rest. Day #2 brought in Spence - what a treat with that Newfoundland accent - brought back a bit of the maritimes in me.

The guys finished up and cleaned up every bit of wire, metal, pipe and what not and carried it out to the truck.

After the installation of everything was complete, John spent some time with me going over the paperwork and ensuring that we got the information we needed for the various rebates.

Not noticing until a day or so after the installation, but our doorbell wasn't working any more. I mentioned to Rick after a follow up meeting from the installation, and the office called me to have it immediately looked after - it was nothing more than a wire whose connector had come off during the installation of the insulated ERV piping.

Bottom line here is I believe Button's understands customer service and that satisfied customers are the true testimony of a business that has been in business since 1977.

My Husband and I are still thrilled about the service we got from Buttons
they came on the date they were suppose to with no problems. I would highly recommened this company to anyone.

Button's was the second contractor I contacted. The first missed two appointments!!. I first visited their office location, to get a feel for whether they were a 'back of the garage' operation. They had neat front office with several desks. The receptionist was very polite and directed me to Joe Button. We talked for a few minutes and made an appointment to see what the job entails. He was on time (Good start) and provided me with an estimate of the cost of the job as well as discussing several options and explaining the various energy efficiency rebates. He suggested that I should review it, discuss it with my wife and get back to him. He did not pressure for a sale (good move). We selected Button's and he returned to take final measurements and for us to sign the contract. We agreed on an install date. The day came and his crew showed up on time with all the bits and pieces, completed the removal of the old heating and cooling system, installed the new one and then walked myself my wife through the system showing us how to do the routine maintenance and to answer all our questions. They left the furnace area very tidy and took away all the old components. We were very satisfied with the whole experience. Highly recommend Button's.

We were extremely pleased with the response, the service and the installation of our new furnace and air conditioner. The crew was great. We will definitely recommend this company to others.

The Button's Heating staff made the whole experience very easy. They explained our options, providing us the the information we need to make the best selections for our home. We are very happy with the service they provide and found all their staff very helpful and professional.

The work included installation of a new high efficiency furnace, humidifier and thermostat, and moving my gas water heater to a different location and re-lining the chimney for it.
I contacted 6 HVAC companies. Some did not seem to want to take on a job of this scope and complexity. After talking to Joe several times, I decided to have Button’s do the job. Furnace and ductwork were installed according to the drawing and specifications. The work started on time and was completed in the estimated time. There was a small glitch with the furnace itself which had a defective part. After I reported the problem a technician came promptly to replace the part. I am very happy with the service I have received.

The best companies do well in handling
complaints and moments of dispute with the customer. In my experience
unfortunately, Buttons fared very poorly when handling a concern I had over
my A/C being disconnected when they installed a new furnace for me. If you
wish to know more, feel free to send me an email.

I called Button's Heating at 4pm on a Wednesday. It was 35C in the shade and had been for the last two days. My central air had conked out two days ago and we had suffered for two nights.

At 6pm THAT SAME NIGHT a guy from Button's came over and found out it was a failed thermostat, and a half hour later my A/C was back on. He went through the rebates with me and was done in an hour (he joked that the paperwork took longer than the work done, which was true).

Since my furnace is from 1961 (original to the house) and the A/C is from 1988, I've decided to use Button's this fall to replace everything.

They're absolutely fantastic and I would highly recommend them to anyone in Scarborough or the GTA, for that matter.

After two years of trying to get someone (anyone!) to come to my home to give me a quote on upgrading some ductwork on my home, I called Button's on the recommendation of a friend.
I called them Monday, Joe came on Saturday to give me a quote, and the ductwork was installed on Tuesday. I couldn't believe it! Other contractors hadn't even returned my calls. The work crew was polite, efficient and clean. The cost was below what I had anticipated. I will call them as soon as I'm ready to replace my furnace and airconditioning system.

I did brand comparison shopping, Trane was more expensive than the others but I felt I would get better service. Joe was great, he provided choices and even suggested rearranging appliances in laundry room to provide more space. The 3 man crew was skilled & professional, working quickly & efficiently. They were careful not to dirty the house,took shoes off when working upstairs. The new furnace, air conditoner,water heater & duct work were installed in one day. The furnace is very quiet & temperature is now consistent throughout the house.The crew left the place clean moved back the washer & dryer(levelled them too). I am very happy with the installation & have recommended the company to others. Warranty offered was best in industry. Service was second to none.