This was the most horrible moving experience ever. They were almost 13
hours late, arriving at 1:30 AM!! At that point we had done 95% of the move
ourselves. No one at the office could tell me anything except that they were "on
their way". The movers used loud, terrible language, and they threatened to leave.
Their driver couldn't drive a stick shift! We had to actually back the truck into
our driveway ourselves! They didn't bring the mirror boxes I had ordered. They had
no tools or tape to wrap the furniture, they scratched the walls at both houses.
They didn't cover the floors, they scratched my front door and did minor damage to
some of my furniture. Though they knew we had a piano to move, they didn't bring a
piano skid, or a belt and needed 2 of us to help them get the piano onto the truck.
Then they refused to bring it up the stairs at the new place. I had to wait 2 days
to get my piano delivered. Rather than apologizing, the owner called me a name. I
would rate them at 0 stars.
- Company Response
We purchased Busch Movers and assumed new management on May 1st, 2008. Our staff is experienced, courteous and proffessional. Most of our business is from repeat and referral customers. On behalf of Busch Movers & Cartage, Inc, we apologise for the poor service due to previous management.