The service seemed helpful and pleasant but we were disappointed with the operation fo the vacuum cleaner we bought for our new condo. Granted it was not an expensive model ( it is called a Jack) but we have dark laminate floors and the vacuum's filtration is not effective and leaves debris that is visible on the flooring. Perhaps the higher end models they sell perform better.
- Company Response
Thank you for taking the time to write us a review! I'm sorry to hear you were unsatisfied with the vacuum you purchased from our store :(. Although in the right circumstances I believe the machine you chose is a pretty impressive little machine within the $50-$150 price range (**for reference this is a Johnny Vac "Jazz" model...but we can call it jack). It's super basic lightweight design, crushproof hose, telescopic wand and full size motor mock many features of the higher end brands for a fraction of the cost. However, when it comes to the more complex features like electrically integrated parts (for using motorized tools) and carefully sealed filtration then unfortunately it gets harder to get away the cheap route and you need to start looking into something built with much better quality control like a Miele.
If your still unsatisfied with your machine I would love for you to give me a call. I hate the idea of you leaving unsatisfied with your experience at our store, so I would be more than happy to go over your issue and come up with a solution! It would be pretty difficult to completely seal a system that hasn't been manufactured to such efficient standards....but maybe we could help you improve the filters somehow or upgrade your machine to something which had more emphasis in filtration standards integrated into the design?
Sales Manager, BV&A