I used Blackwell Duct Cleaning based on a recommendation from a friend who recently used Blackwell's Duct Cleaning service. They were pleased with both the price and service so we decided to use Blackwell's service as well.
Now being after the fact, I wish I had done a little more research on this company and seen this message board before decided to hire them. Sure, the price couldn't be beat, but like the old saying goes, you get what you pay for...
3 guys came to my house to clean the ducts in my house. Why there was 3 of them, I really don't know why because 2 guys seemed like it would have been more than enough to do this job (although the price didn't change having 3 men there).
Mid-way thru the cleaning, I went down to the basement to see how the job was going only to find one of the guys relaxing and slouched on my couch in the rec room looking as if he was half asleep. While another guys was playing with my son's toys!!!
Shortly after that, the same guy playing with my sons toys was out in the backyard playing with my dog!!!
Just when I thought it was all done, 2 of my moonglow lights in my garden were knocked over by the vacuum hose when they were packing up and leaving. Totally oblivious.
I was totally appalled and couldn't believe what I was seeing. It was almost comical in a way.
I've never seen anything like this in my life! Have some respect when someone hires you to come into their house to perform a service. Get in, do the job, respect the customer's property, get out!! Plain and simple!!
I guess the cleaning part was done ok, but after all the other shenanagans, the bad out-weighed the good unfortunately.
- Approximate cost of services:
- $150.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?