About 6 years ago, we bought a house in midtown Toronto where there was already a brand-new, beautiful, and beautifully functional, Binns kitchen installed. It was certainly one of the big selling features for us. Recently, we had a little problem with the piston in one of the bifold cupboard doors. We were perfectly willing to pay for a replacement but I wasn't all that hopeful that Binns would be helpful, given the time lapse and the fact that we were not their original client. Call me cynical but experience has often shown that companies and their follow-up customer service policies can be pretty limp, especially when there's no real money in the pot. Lo and behold, Patrick Farrell, Project Manager for Binns, was right on the ball. Not only did he track down the piston, he delivered it to our door. There was no fee for the piston or the courier service. It's such a simple problem that we assured Patrick we could install it ourselves, otherwise I'm sure he'd have arranged that for us too. What a great company and what a great employee!
- Approximate cost of services:
- $0.00