Better Contracting Services

I hired better contracting to replace eavestroughs and install a couple of roof vents. I have no complaints. Prices seemed reasonable, have not had any problems with anything they installed. Crews came when scheduled, worked quickly. Paperwork was clear.

I first used Better Contracting to replace gutters on my previous home a couple of years ago and found them to be fair in price and solid in workmanship. Desmond came out to mesaure and quote the job and I found him affable and knowledgeable. As the point man and face of the company I felt good they would do the job right.

Fast forward to earlier this year and a new home with gutters that looked older than the 80 year old house. I called Better Contracting again and very quickly got Desmond to come out and provide an estimate. Again, same detailed quote and, not more than 3 weeks after signing, a brand new gutter and soffit system. The quality of workmanship as well as clean up was exactly as it should be.

So, the real test for any service - would I call on them again? You bet.

In November 2008, we decided to have the roof replaced on our house. We called four companies, one which showed up to give an estimate. They dropped the estimate in the door and disappeared. We then decided to call Better Contracting. An appointment time was set, Desmond showed up and discussed what work would take place. A written quote was left with us. Work commenced early to Mid January and the work on the roof was completed in one day.
We were so impressed with their workmanship, we decided to call them back to replace the eavestroughs a couple of weeks later. Again, Desmond appeared on time, a written quote was provided and work commenced the following week. Our property was left cleaner when they left than it was when they arrived. The crew were outstanding on both jobs – very personable, professional and hard-working. We would recommend this company to anyone that required work on their house.
Sincerely
Lorrie & Don

I really don't understand the hostility I am reading with respect to the company's response to complaints. You just don't see that with companies with 10 star ratings because they provide excellent service and conflict resolution.
My experience is not good at all. It took them 9 months to repair my roof after a deposit had been made. They did not respond to e-mail requests for updates and when contacted by phone they kept finding excuses. Once they even used a previous excuse for the second time...my work order was in the wrong pile. Just tell the truth and people wouldn't get upset. Just say your too busy or you didn't do a good job. Even more frustrating was having the crew show up and not know what they were supposed to do. They had to call me and interrupt me at work so I could tell them what the problem was?!?! If they had called in advance I may have been able to have been there to answer questions. Maybe they don't want you watching? Better yet they should have already known what to do without me telling them as it was supposedly set up as a work order by the company. I should have been more concerned when their "estimater" showed up and didn't even have a ladder. What kind of roofing company gives a quote without getting on the roof? In addition they began calling constantly for payment after the work was done despite me not being entirely satisfied (doesn't leak but looks horrible). I didn't trust them to do anything a second time however. I would like to add that I wasn't going to go out of my way to convey my experience but felt compelled after reading the company's response to other reviews. They seem to just pass the blame for problems onto the customer and I'm sure in some cases some clients can be difficult to deal with. However, an excellent company does not have the number of issues these people seem to have. I should have read more reviews and checked with the Better Business Bureau who currently give them their lowest rating, an F!

The high ground? Externalizing blame to the website and the reviewers by suggesting a rating your company receives that is not perfect is an unfair rating? Slandering the BBB by suggesting bribery is how ratings are rewarded? I wish you continued success and hopefully you will consider what people have said honestly, take it to heart and try to improve your company. Aim for a 10 out of 10 every single time. Your rating will then improve and you will then reach the higher ground!

I want to thank you personally for riding in on a white horse and rescuing me from a bad situation which unfolded from a calamity of errors made by previous roofers.. Ah the winter of 08/09.
The situation on the main roof was taken care of by you in an efficient and professional manner but the discoveries under the studio roof showed me that things happen for a reason. Your crew were most informative, knowledgeable, hard working , skillful and professional in accomplishing repairs or should I say restructuring ?: to prevent a possible future disaster waiting to happen. Thank you so much.
And so very patient .
Dealing with all of the crew, Murray Collins and Michael was enjoyable. Everyone was amazing!
If I had another roof I would call you in again! I will highly recommend you to all.
Thanks guys – I can now know with a new roof, a warranty, and a sound and safe roof
That next winter will be a breeze. Let It Snow!

We have has bad experiences in the past with roofers (repairs poorly done, no warranty support, etc.) - we were trepidatious about contractors in general. The quality of the work, and the commitment they made to completing things, including bringing on extra resources mid-day when they noticed the problems under the shingles.

Our roof - a thing of beauty!

On 3 different occasions I have used Better Contracting Services and have been more than satisfied with work,and the crew. I enjoyed working with (the late)Dave King and recently with Murray Collins. I have no hesitation in recommending this company. Dorothy Van Slyke

I wanted to take the chance to thank the team of men who were here roofing the front half of my home. They did such an amazing job and were so nice to deal with.Your representative was also a great help to me and was here several times beforehand dealing with the ice that had brought me a heap load of trouble.This company was recommended to me and in turn, I WILL recommend this compnay in the future.
Thank you for a great experience.

Purchased a 40+ year home just a few weeks ago, which the home inspector said was in great shape. Invested in a completely new kitchen (complete to the studs renovation) in solid cherry. Kitchen was finished and 2 days later water came pouring in through the ceiling and walls. Wow! Complete devastation, I had never seen water coming out of an electrical outlet before.

Once bitten twice shy – the search for the absolute best roofing company in the GTA was begun. Quality was the only measure. In came the experts of Better Contacting Services and things started to happen: A) temporary repair completed within hours (great effort) and B) complete new roof installed days later.

The entire crew was professional and neat. They arrived and got straight to work and when they were finished they were cleaned up and gone just as quickly. In fact I went to say thanks and the crew, the bin and trucks were gone.

Overall a superior roofing job; many of the original house design flaws were corrected, roofing materials upgraded, and the venting system reworked. Roof decking replaced, eves re-hung, exhaust fan relocated and upgraded.

We were very fortunate to be referred to Better Contacting Services and will always be grateful for the team that spent two days in frigid February temperatures fixing our home. It’s now safe, sound and dry.

Thanks.

P.S. Is it wrong to love a roof?

We did the usual quotes getting a range of pricing - perhaps the real laugh was a company called Walker whose representstive came in like a funeral director making sad noises and describing a "difficult" roof. They wanted 60 minutes to go over the quote with my wife and I present like some marketing company - looking at their price sheetfor other houses in the area their quote was likely to be in the 22+ range. We didn't get that far because we felt that Better Contracting got to the point quickly, were'nt trying to push up the price with unneccessary extras and more , weren't trying to take advanatage of the fact that most of us know nothing about roofing.
Their quote came quickly and slightly less than others - their team came in when they said thay wouold, completed the work on time, left little mess and follwed up post completion to check satisfaction - we had one issue quickly resolved.
We are totally satisfied and would recommend this company to anyone.