We bought a new home and needed a pre-delivery home inspection. I e-mailed several inspectors, and John e-mailed me back quickly with all the answers I had requested. He came out to our house, inspected everything and gave us a lot of great advice while he was inspecting. He marked everything down in a 400 page Home Reference book with 170 illustrations and great advice and explanations within it. It is a great place to keep all our home documents. When we experienced some problems a few months later, John not only called us back, but came out to the house to inspect the problem and advise us on what we should do (at no charge). Since the house is the biggest investment we have, he made us feel confident in our decision to buy.