Arrow Furniture

I would like to thank Zoe for her time and patience. She presented herself in a very professional manner and answered all our questions. I have shopped at Arrow furniture for years and have never had any issues.

Zoe who works at the Toronto location was amazing! She was extremely helpful and professional! I highly recommend this place based on her and their customer service. I also found their prices to be much better than their competitors.

Thanks Gurpreet!
We bought furniture at the Brampton location, excellent service provider by Gurpreet there sales person. She is very kind and she explain very much information about the furniture we bought. We love the furniture we bought from the arrow furniture.

I bought a sofa at Arrow furniture about a year ago, had someone come after it was delivered because the sofa sectional did not fit properly. They changed one piece, but didn’t make a difference!! The quality is horrible and the sofa is uneven in most of the spots. Very disappointed and will not buy or recommend to anyone.

A few minutes after I entered store to look for a sectional couch, I was warmly greeted by Sonal She was very informative and knowledgeable about their products but at the same time, not pushy or 'salesy'. I left with the required information to ponder my thoughts. When I returned a few days later, l placed the order. Sonal was upfront about an 8 week wait for the item. It arrived 8 weeks after and now am awaiting the fabric treatment which takes place a week after couch delivery. Very pleased with the purchase and the service received.

Finding suitable, attractive and good quality furniture was challenging until we visited Arrow Furniture and met Dolly.
Dolly made us instantly welcomed but also was professional in allowing us time and space to look around.
Her friendly manner and knowledge of the products made us confident that doing business at this store would be a positive experience.
We feel confident in recommending Arrow Furniture for outstanding service and uniquely beautiful and good
quality furniture. You’ll be lucky to have Dolly show you around. Phillip & Maggie

I recently ordered Living Room Furniture through Dolly at the Brampton store. She helped me right from beginning until end with ease , patience . She made sure everything for me went smoothly by coming on her day off to accommodate my request .
The experience was completely satisfactory for me .

My mom and I went into the Brampton store and we greeted warmly by Christine. She listened to all my requests and assisted us with great care to ensure our purchase was available and ready for a specified date. we have shopped here before and had no complaints so we would defiantly recommend going there. sofa chaise and pillows were a great purchase.
Thanks Christine

Absolutely horrible experience. I ordered a bunk bed in the middle of June. Was told it wouldn’t arrive until end of July. My sister came the first week of July and got the same bunk bed Delivered 2 days later. I called on July 29 to find out where it was and was told they still have 2 more days. I waited a whole week, still no bunk bed. I called on August 6, was told the bed wouldn’t be ready until the end of September. If I didn’t call, no one would have told me this. I came in to ask for a refund and they told me only store credit. I also had a king bed set on a layaway that I wanted to refund because of this experience. I’m out $2500 because the general manager at HEAD OFFICE refuses to issue a refund because in his exact words “he doesn’t want to issue a refund”. He was rude and not even willing to cooperate. Worst customer service I’ve ever received. Do not shop here. I gave them $2500 for free and will be filing a law suit. My ex-partner and sister came here with me and all 3 of us were told we could get a full refund if we change our mind, now I’m being told something different. Oh yeah: I asked to speak to a higher up and they said no. I’ve worked in retail my whole life and if a customer is this upset you issue a refund. That’s ALWAYS company policy. I can’t believe the level of arrogance this company has. I even asked to speak to the owner and they said no they don’t get involved yet the owner seems to be responding to everybody’s reviews on google; only if the reviews are good. Shows a lot about how this company operates. I am a single mom of three kids and don’t have the luxury of throwing $2500 away just because they feel entitled. I have also reported this company’s behaviour to the Better Business Bureau and left a review on the Better Business Bureau’s website. This is literally taking what’s not yours. I should not be forced to buy furniture through store credit. If I no longer wish to shop in your store that is my legal right and I shouldn’t lose my money because of

I spent over $9,800 at Arrow Furniture, including Sectional, Queen Bedroom, Double Bedroom, Mattress set and Dining Room set. During our shopping and service period from June to August, I have contacted one of the shop's sales Associate for many things including furniture selection, delivery and customer service issues, etc. As the Sales Associate of Arrow Furniture who kept effective communication with me as customer during not only his work days Wednesday-Sunday, but also his off days Monday Tuesday or after working hours in the evenings. His customer service and furniture expertise are excellent. Thank you very much for your service in the last two months.