Applewood Air Conditioning Limited

We recently had a Carrier 3-ton air conditioner installed by Applewood, and are very satisfied with their end-to-end service, from pre-sales through post-installation!

With her in-depth knowledge of AC models across different brands, Shelley courteously walked us through the pros & cons of various options, cautioning us against potentially unwise choices from a consumer's perspective in a convincing manner.

When we asked about specific installation practices -- concerned that the install team might not follow religiously the Carrier installation guidelines for 3-ton units (vs. 2.5-ton), in terms of electrical wire and refrigerant line sizing, etc. -- she was able to confirm that they would actually surpass the Carrier specs. (BTW we checked the installation afterward and are pleased to conclude that Applewood did honor what they'd promised pre-sales!)

Post installation, Shelley handled all our paperwork for the Ontario Power Authority (OPA) rebate as well as Carrier product registration, specifically reassuring us that the latter was performed for both the evaporator coil and main condensing unit (which is important for both to have the extended warranty).

As for the installation itself, what Allen and Marc delivered can't be more professional, plus more... Without being asked to, Allen fixed some issues with our HRV that he discovered while working on the furnace controller board, something obviously outside our contract! On the other hand, Marc showed me the pressure and temperate gauge readings when checking out the refrigerant lines. He even ran the leveler by me to convince me the unit was perfectly leveled -- somehow he knew about my OCD and my desire to hear about it. LOL!