We signed up with API for alarm monitoring through a dealer company - Hi-Tech Homes (also goes by Canimex). There was no contract signed for the duration of the services. Last year, we notified Hi-Tech Homes and API of our intention to terminate services after becoming aware of unethical business practices by the dealer - Hi-Tech Homes, which created a fake law firm to go after customers that expressed dissatisfaction with their services. After being made aware of these practices, alongside evidence of fake websites and intimidating emails, API's response was to do nothing and defer to the dealer. Fast forward five months, when we notified API and Hi-Tech Homes of our intention to terminate services when the current pre-paid term expires in July 2018. Instead of complying with our request in the absence of a contract, Hi-Tech Homes continued to send harassing emails. API is copied on the communications. On June 4, I wrote to API to request their help - AGAIN. Here is the exchange:
Email to API:
We received another email from Tony at Canimex this morning indicating he will not be closing our account with API.
I am writing to ask for API's corporate policy for addressing a situation of willful customer fraud and intimation by an API dealer where there is no contract with the customer (as communicated by me to several members of the API team last year and this year, and corroborated by your email exchange with Canimex on May 15), and the customer has notified both Canimex and API in writing of their intention to terminate services (per my email to API and Cainmex on May 10).
Response from API:
As I have told you before we cannot cancel your account with API unless Tony cancels your account with us.
I have just emailed him to address the situation ASAP with you since you sent us the cancellation. Contract or no contract this is between you and Tony.
API has nothing to do with your arrangements .
end of email exchange.
I am shocked at API and Hi-Tech Homes treatment and willful intention to defraud customers in this way and will be taking action. Others BEWARE of both API and Hi-Tech Homes.
When my installer switched to API from our original monitoring company we had problems from the start. When we accidentally triggered the intruder alarm and then disarmed we never got a call. I called them and they will not call if the intruder alarm is cancelled by the owner. I explained that if there was an intruder alarm at night l would first disable the alarm/siren so I could investigate. They are not set up to do this. Instead they started calling us when the had an indication of an opening. I could not resolve situation, they seemed to be somewhat dense. I moved to another company that ensures each customers needs are met.
What you are referring to is a cancel call - this can be done however this is something that must be setup via your installing company and has to do with how the system is programmed and reports the the monitoring station. I suggest talking to your alarm company about what they can do to help you out in this situation.
top notch company. prompt courteous. techs know exactly what they are doing. office people keep in touch. competitive pricing and great service, top of the line. knowledgeable about cameras, alarms, safety .highly recommend
I contacted many alarm companies to compare , i sign up 3 years with API Alarm for my jewellery retail store , The installer was professional , courteous and very helpful it better than prior Alarm Company , I highly recommend to all who want a new Alarm system service Monitor ,
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We signed up for an alarm system with API around 5 years ago because our house had a system that was previously installed and monitored by them. Although the existing system couldn't be used, they installed a new one for free and the installer was friendly and competent. Monitoring was fine, although I was never confident that they really set up the different passwords as we had instructed.
The problem came recently when we moved. I gave them more than 60 days written notice, as I was told I should do when I phoned in preparation for the move. Shortly after moving, I got a nasty surprise. A bill for around 6 months of monitoring with the description "cancellation before automatic renewal date" (?!?!?). It seems this sort of cash grab is standard practice with API. Luckily, I had cancelled my automatic withdrawal already, although I'm keeping a careful eye on bank statements. This sort of practice is not cool!
The moral of the story (as usual): check homestars _before_ dealing with a company! not after.
I had got a security system from Eko Security and he had sold his business to A.P.I alarm. That is the only reason I am presently with API. I am in the process of moving and phoned API on Nov 18th to cancel my service. Raj in accounting told me I had to give 60 day notice ( watch what you sign with this co. ) Though she did say if the new owners signed on with them I would not have to give 60 days. I would not even give the new owners this company's phone #. So Nov 18th to Jan 18th is 60 days in my books, not in theirs. They do not prorate the month so I have to pay until the end of January. That is 60 days plus 13 days. ??? They must make lots of extras doing their accounting this way. Also as my billing has been paid 3 months in advance on my Visa , Raj told me she would cancel my upcoming Visa payment and invoice me to the end of Jan. Low and behold I check my Visa statement and API has taken another 3 months out. When I call Raj she tells me they have 2 systems and it only got cancelled in one, so the 3 months in advance slipped thru. Just a wonderful company to have to deal with at this stressful time of moving. Beware and stay away from API alarm.
I contacted many alarm companies to compare , i sign up 3 years with API for my retail store . The installer was professional ,courteous and very helpful
it better than prior alarm company , i highly recommend to all who want a new alarm system service monitor .