I was writing another review and discovered this 4 year old review was never submitted but after reading it again, it is still upsetting how awful the service was a this company.
A friend of mine suggested a sliding door track for a doorway I was trying to find a solution for. Since Antique Door and Hardware was close to our home, I called and described what we were looking for. The person told me they do sell these systems but they were thousands of dollars and I would have to call back to get more information. I then talked to my friend and he told me that the track systems were made by KN Crowder and the one I wanted was between $300 and $500. I called KN Crowder and they told me to call Antique Door and Hardware.
I called ADH on several occasions and they kept on telling me to call back when the fellow who knew about them would be in. Finally, I went into their store and the people behind the desk could not find the KN Crowder catalogue and told me to come back later. I went online at home to find the parts and went back to the store. They told me to come back later when they found the catalogue (they said they had one but could not find it) so I could order the part. I called back on 4 occasions and left messages. I also went down to the store again on a Saturday but they were closed (because they are closed on Saturdays for a month in the summer). I also e-mailed the contact person on 2 occasions and then I called again. When I finally spoke to the person he rudely told me he had e-mailed me back (I checked and never did get an e-mail from him). I ordered the part and it took several weeks, phone calls and e-mails to get the part (after they told me it would be a few days and they would contact me when it arrived). I finally picked up the part, had it installed and it worked fine.