Perhaps I've been spoiled in the past with a number of company paid moves with the national companies so my expectations were high. The guys showed up later than expected and with a smaller truck then what was ordered. Pleasant workers but they had been up to 1am the day before on another job so were a bit tired and slower. Stuff got moved with some minor damage but nothing that made my wife cry. In the end they had to make two trips b/c of the smaller truck but credited me the travel time to do so. I'd probably use them again.
- Approximate cost of services:
- $1,000.00
- Company Response
Dear Mr. B: As discussed on moving day, we are very sorry about showing up 1 hour late. We had a problem with the truck that was scheduled for your move. This was the reason for the smaller truck. You were scheduled for a 30ft truck but we sent the 24ft with the compensation paid for the 2nd trip. As per our movers notes, the 30ft truck would not have been large enough to accomodate your moving requirements but in good faith we gave you the discount. I am happy that you rated our company 8 points based on our service. At Ultimate Movers we strive for customer satisfaction and we are glad that you would give us the opportunity to move you again. Probably the next time an inhome estimation should be done instead of an over the phone estimation. All the best for 2010 to you and your family and enjoy your beautiful new home. Regards, Michelle