Aire One Heating & Cooling KW

Heating & Air Conditioning
1069 Victoria St. N. Kitchener ON N2B 3C7
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Aire One Heating & Cooling KW
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91%

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Reviews by rating (past 12 months)

Reviews for Aire One Heating & Cooling KW

Average customer rating:
9.6 10 (640 reviews)

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Bobby in Kitchener
Bobby in Kitchener
1 review Kitchener, ON
10/10

Furnace Leak

We just had our furnace insalled 4 days ago and my wife called me at work saying it was leaking water today. I didn't think it was much obviously something simple because it was just put in. That was at 5pm and Lee from Aire One one of there technicians showed up in about 40 minutes and immediately saw all it was that was wrong is a clamp let go on the drain hose. So Lee put a better clamp on it and made sure it was perfect before leaving. I can't say enough positive reviews from Aire One, these guys are all great! It was a shocker to have to buy a new furnace but all of the team has made the process absolutely great. Thank you Lee for you quick sevice especially on a Friday night my family and I really appreciate it!

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Company Response

Thank you,

It's great to hear that our technician was able to correct water issue with your furnace. At any point in time that you need to upgrade your furnace, air conditioner, etc we help to simplify that process.

Thank you for choosing Aire One Heating And Cooling and we appreciate your business.

Private User
Private User
Private User reviews Kitchener, ON
10/10

Installing a hunidifer we receuved for zero dollars because of promotion regarding water heater installment

Peter was very efficient & friendly, he explained how it works and also explained why it’s important to have a humidifier on your furnace. He knows what he is talking about & glad he came today.

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Company Response

Thank you,

It's great to hear that you took advantage of our water heater rental which includes a free humidifier. With a high efficiency water heater, you can expect to save close to $100 per year on your water costs. The whole home humidifier will guard against expensive repairs to wood floors and furnishings and could make the difference between getting the flu and not getting flu during the winter months.

Thank you for choosing Aire One Heating And Cooling.

Maximum in Kitchener
Maximum in Kitchener
1 review Kitchener, ON
10/10

Filters

Spoke to Jason over the phone about maintaining my furnace unit... he recommended taking the maintenance program which works out cheaper than the normal cost... also he is very knowledgeable would recommend.

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Company Response

Thank you, Maximum

The furnace and air conditioner maintenance plans are the perfect investment. With free service calls included, an annual maintenance and extended coverage on Aire One installed accessories it's a win win.

Thank you for choosing Aire One Heating And Cooling.

Private User
Private User
Private User reviews Kitchener, ON
10/10

Maint check

Sean, professional and excellent sevice. Very satisfied. Would recommend to anyone who wants good service and friendly service tech . Answered all questions with no hesitation. Aire one did it right.

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Company Response

Thank you,

With over 25 years of experience we have perfected the art of customer service and provide top notch total home solutions. Preventative maintenance will help to extend the life of your furnace and air conditioner, we monitor safety controls and confirm the units are operating at peak efficiency.

Thank you for choosing Aire One Heating And Cooling.

Private User
Private User
Private User reviews Ayr, ON
10/10

Furnace replacement

Our furnace stopped working on a Saturday afternoon & of course no one was open except for AirOne (thank god!). We called them on Sunday morning around 11 & they had a technician out to look at it within a few hours. Upon inspection the technician advised that the motor had blown and got us a quote for the repair before he left. We then had to make the decision whether to replace the part or the entire unit. A sales rep named Mike called us shortly after the technician left and he went through our options with us. He was very honest and upfront which helped make our decision much easier. We just moved into the home two weeks prior so this costly situation was very stressful situation for us. After discussing the situation with Mike we made the decision to replace the entire furnace instead of repairing it. We made this decision around 6 pm on the Sunday night and Mike was somehow able to have a crew come and install the new furnace the next morning at 8:30 am. The speedy service was amazing as we had already been almost 2 days without heat with a 2 year old sick toddler at home. We are very grateful for Mike’s efficiency & AirOne’s amazing customer service. Everything from start to finish was very smooth and amazingly fast which was very important to us as we both work full-time and our time is precious. Thanks to Mike & his crew we are nice and warm with a brand new furnace in our forever home.

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Company Response

Thank you,

We understand that when your furnace breaks down that all options should be presented and that way you are able to make an informed decision. It's great to hear that our team went above and beyond and thank you for purchasing your new furnace from Aire One Heating And Cooling.

We appreciate your business and thank you for choosing Aire One Heating And Cooling.

Robert in Kitchener
Robert in Kitchener
1 review Kitchener, ON
10/10

Mr.

Stopped by your store to buy filters for furnace. I purchased new furnace and air conditioner approx. two years ago. I did not know my size, as this was an unexpected visit. The staff was very helpful, to go on line to find the specs.
I was pleased I stopped.

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Company Response

Thank you,

With over 30 different kinds of furnace filters, we are your furnace depot. When you stop by our store, you can expect professional, top notch, customer service.

Thank you for your business and for choosing Aire One Heating And Cooling.

Quality Assurance in Kitchener
Quality Assurance in Kitchener
1 review Kitchener, ON
4/10

MONEY WAS REFUNDED 11 days LATER because of bad and rude service

Original review is removed under pressure of AireOne. because money were refunded in 11 days after their bad, rude and expensive "service" took place.
We did not get what we asked for, for $219 they only determined we need the ignitor we asked for before ordering their service. Moreover we got infraction report to Kitchener Utilities because their technician got angry for our questions. (FYI: Our system was installed by licensed technician, not altered and was checked many times by other technicians including Kitchener Utilities.)
They refunded our money taking the promise  that we will never use their services. We  happily agreed and we 'll never recommend their service to others. 

Review has 1 previous version
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Company Response

Good afternoon,

We understand your concern and that is why we provided immediate assistance to make sure you received a resolution. We provided options as per your request and were more than fair in how we dealt with your discrepancy. You agreed that if we took care of the refund you would leave a positive review.

If you can please call us at 519 569 8200 and request to speak to the office manager.

Thank you

Aguer  in Kitchener
Aguer in Kitchener
1 review Kitchener, ON
10/10

Aired One

Great job awesome and experience staff, they have done a great job , I'm happy and satisfy , money well spent , I highly recommend to family and friends , definitely I will call them next time

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Company Response

Thank you, Aguer

For over 25 years we have provided total home solutions, quality and craftmanship and the best customer experience period. It's great to hear that everything went well and that the technician went above and beyond the call of duty. Preventative maintenance will help to extend the life of your furnace and air conditioner.

Thank you for choosing Aire One Heating And Cooling and we appreciate your business.

pepper in Guelph
pepper in Guelph
1 review Guelph, ON
8/10

Aprilaire Dehumidifier

Had a Aprilaire dehumidifier installed. Airone installer was knowledgeable and pleasant to deal with arrived at the time allotted to do the installation and explained how to operate the new equipment.

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Company Response

Thank you, Pepper

It is great to hear that your brand new humidifier was installed just in time. We are curious as to what we could have done to receive a 9 if not a 10 out of 10? Please give us a call at 519 569 8200 and ask to speak to one of our supervisors..we would like to understand what we could have done better and or if it's as simple as you do not believe in perfect scores

We value your business and thank you for choosing Aire One Heating And Cooling.

Tony P.
Tony P.
1 review Cambridge, ON
10/10

Ductless Heating/Air Conditioning Installation

The whole team at Aire One KW where great and the system is working very well! The process began with Rick George attending the property to assess the viability of the installation, quoting the work and equally important, educating me on the available rebates which none of the other sales people that quoted the project had done. Eric & Joe did a great job installing the ductless heat pump system in my condo. They came fully prepared and consulted with me about available options which resulted in an installation even better than the planned approach. In fact I'm so pleased with their work I told all my neighbours to request them specifically when they have a heat pump system installed in their units. When it came time to file for the rebate an address correction was required in order for my application to be process and for me to receive the rebate. Maryam in the office was wonderful. She revised the invoice immediately and sent copies to both me and the government. I have since receive the full rebate. I could not be more pleased. Thank you everyone at Aire One KW. Best Regards, Tony P.

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Company Response

Thank you, Tony

Any company is only as good as their employees. We understand what customer service is all about and it is great to hear that our team went above and beyond. From the moment you call Aire One, we take the time to understand what you are lookin for and help guide you through the process of purchasing a new furnace, air conditioner and the list goes on.

Thank you for choosing Aire One Heating And Cooling.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aire One Heating & Cooling KW

Aire One was established in the late 1980's by a group of professionals with experience in the Heating & Cooling business and has since grown to become one of the leaders in the residential HVAC industry.

All our technicians (over 30 gas techs work for Aire One in the tri-city area) are gas authority certified and are qualified refrigeration techs. Due to exceptional quality and professional service, Aire One has been growing at an unprecedented rate.

Public Recognition:

Aire One has won several awards from recognized leaders of the industry for their achievements and exceptional loyal and dedicated customer service such as Lennox Customer Service Awards, York growth Awards and many more.

Technical Team:

Experienced, Bonded, Factory trained and licensed technical specialists will install and service your equipment with an incomparable professionalism. Our 24-hour emergency service with electronically dispatched technicians are available to respond quickly to our customer’s needs.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
SERVICE & INSTALLATION of residential furnaces, air conditioners, HRV, whole house dehumidifiers, humidifiers, air quality products, filter.
SERVICES
FIX, REPAIR AND INSTALL RESIDENTIAL FURNACES, AIR CONDITIONERS, HUMIDIFIERS
BRANDS
YORK, CARRIER, AIREONE, MITSUBISHI, NAVIEN, LENNOX, TRANE, GOODMAN, AMANA, KEEPRITE, RHEEM, RUUD
SPECIALITIES
heating, cooling service and installation.
WEBSITE
https://aireone.com/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
58
RETURN POLICY
100% Customer Satisfaction Guaranteed
PAYMENT METHOD
Cash, Cheque, MasterCard, Visa, AMEX, Snap! Financial, Authorized City of Kitchener dealer for 12 Months No Interest, No Payment (to Kitchener residen
LICENSES
G2, Oil Burners, 313D, TSSA Registered
MEMBERSHIPS
HRAI, TSSA, Kitchener Utilities Dealer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.