A.A. Waters & Brookes Ltd.

The crew came in and did a great job installing the sprinkler system. Very neat, repaired the lawn where they disturbed it. The installation was very professional. They've set up a number of zones to provide proper coverage.

I'm very satisified with the results.

DO NOT USE THIS COMPANY!
The product is very good, the installation was very good but that is were it ends. Joanne, the office manager, is very rude and condescending and takes zero accountability. As part of the service, you are suppose to get called to open and close your system in the spring and fall. This spring there have been no calls, it is now the beginning of July and still no calls have been placed to open my system. When I called, I am told it would be a full week and during the business day. When I stated that was not really acceptable because I would have to lose a days work to stay home and that I would need an evening appointment, I was transferred to Joanne. Joanne came on the phone in a rude manner and after a brief discussion, said if "you were so concerned why didn't you call sooner. Don't blame this on us!." I asked to speak with the owner Alan Brooke and was told he would not call me back because she handles these issues.

Instead of simply apologizing for the over-sight and trying to work with me to get a more suitable time, she continued to be rude and the call escalated into a yelling match between to two of us.

If the owner of a company will not return calls and the office manager is rude, it is no longer a company I trust to do business with and strongly advise anyone considering this company to reconsider their options. They are probably one of the more expensive solutions, their service should also reflect that price and their "office manager" should have better customer service skills.

My system is now useless as if I use another company to open or close it, it voids the warranty. So I paid $1500 for some one to be rude to me and only received 3 months of use of this system. DO. OT USE THIS COMPANY!

Extremely happy with this company. Competitive, efficient and very pleasant. They finished the job in 3 days exactly as they said. We wouldn't even know they were here. Cleaned up and even re-seeded the lawn !

I have used AA Waters and Brookes for the last 2 seasons to open, close and maintain my home sprinkler system. I am very disappointed with the quality of their service. I have had to call them back on 2 occasions to complete the original work.

AA Waters and Brookes was recommended to me from a colleague at work. I had gotten another quote that was cheaper but after the owner came to provide me an extremely detailed quote and description of the product and how the installation was going to go, I decided to go with him. He wasn't just another sales person but an owner with a P.Eng and someone who obviously takes pride in the people who work at his company.
Additionally, he has two separate teams; one that does installations only, and another that does repairs.
After the installation, full instructions were provided on training panel usage.
Post installation support was exceptional. I had the sprinklers installed in the summer and when they came in the fall to blow out the lines for the winter, they noticed an extremely small leak in the valve and rather than ignore it or write it off as something not to be concerned with, they had a plumber come and replace it under warranty.
My only slight complaint was the appearance on one of the submerged lines which I had to point out to them. It was reburied the next day.

AA Waters and Brooks installed my original system when we renovated the outside of our home 3 years ago. Every year for turn on and close they are prompt, polite and explain in detail any issues they came across. This year we made some changes to the front that needed line and head changes. Perfect. If you need a vendor that cares for you then give Waters and Brooks a call.

We hired A.A. Waters & Brookes to install our sprinkler system at our office. Allan was a pleasure to work with. He didn't upsell us on anything, and you could really tell that he knew his product and wanted to make sure that we got a great system at a competitive price. The install itself was painless, and the crew was very professional. The end result was a wonderful system that did exactly what Allan said it would do. We would highly recommend A.A. Waters & Brookes to anybody looking for a new sprinkler system.

I have just had my front property relandscaped by Geta at "Gardens Everyone Talks About". She did a spectacular job. Given the hot and dry weather, it was absolutely imperative to have a sprinkler system installed and operational as soon as possible after the planting. A A Waters and Brookes were fantastic. Planting was complete on Thursday and by Friday afternoon, A A Waters and Brookes had installed the system. when we had some concerns about a few of the zones, they came back immediately to check on the system. We are very happy with the job. The people in the office are also very charming and I am confident that they will be a pleasure to work with.

This is an amazing company, great team, great follow through, on top of your needs. This is the second time we have used their services and will again in our next home!
Don't hesitate, you will be pleased with the results.

We had a new, very sophisticated system installed last year...had problems this year to understand it, but their expert Wael came and with a smile and patience explained and took his time to make sure we understood it.
I would recommend them highly to everyone...