AA Waters And Brookes

Sprinkler Systems
398 St Germain Ave, Toronto M5M 1W7
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89%

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Reviews for AA Waters And Brookes

Average customer rating:
9.2 10 (81 reviews)

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Amir
Amir
7 reviews Elora, ON
0/10

Sprinkler System Installation

Allan came on site and we had a very specific review of the job requirements. At installation time, Gary was not briefed and they placed the heads on locations decided at the time. Once the job was finished, it was raining so the system was never tested. They were too busy to correct the issue prior to the winter season and they came back to visit in the spring the following year. Jeff was great at correcting the issues and testing everything. Then I get a bill for spring startup. The office manager: Joanne is extremely rude when it comes to customer service but very nice when it comes to pulling money out of you. We also since have found out that the lines are not even at the minimum 6" depth... Terrible company that will charge you an arm and a leg and end up doing an extremely poor job.
*EDIT: as we had another contractor doing work, we have uncovered that the pipes are not at the minimum 6" depth and the wires re laid bare without shielding in the ground. See attached pictures
*EDIT2: As we are going through the garden, the depth of those water pipes and electrical they ran for the valve box is nowhere close to the minimum requirements. The first time I aerate the lawn, it will puncture the pipes or cut the cables... At this point Alan has still not contacted me and the office manager Joanne, has not answered. Stay away from this company! They will charge you an arm and a leg with false guarantee promises that you will never receive.

Review has 1 previous version
3 of 3 people found this review helpful.
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Company Response

Mr. Kahriz has chosen to express his views with the Better Business Bureau and social media. This response will apply to both.

My recollection, those of the crew, and our records of events is very different than his.

The original meeting was held on June 16, 2017 to discuss a proposal for a lawn sprinkler system.
Because of the time of year and the number of plants they had, it was recommended that the installation be delayed to the end of the growing season, such as Oct.

A second meeting was held 28 Sept. to discuss proceeding.

The installation was discussed at the first two meetings. A picture of how pipe is installed and how deep it is installed, is part of the proposal and shown to the customer. Rockwood is an area where the front of glaciers left many rocks behind. We refer to this as bony material. The machine has the capability of installing pipe 12” deep but we try to install it at 8”, the height of heads. I tell potential clients when reviewing the proposal, we attempt to put pipe and wire 8” deep, but if we hit obstructions like construction rubble or tree roots, the pipe and wire will be shallower.

It was also made very clear that the irrigation is a non-regulated industry. This is written in the proposal. There are no rules or regulations as to how sprinkler systems get installed. There is no minimum depth required as Amir states. Bell Canada and Cable TV companies are under the same umbrella.

The installation was done on 10-11 Oct 2017 and tested. When this installation date was scheduled, we requested Amir to be there. He was unable. What we like to do is review the installation with the owner, layout the system and valve boxes, and then proceed. He was absent.

The foreman was advised of Amir’s requests. However, as sometimes happens when communicating through a third party, human error may occur and something got lost in the translation. If Amir had been there, as is our preference, there would not have been any misinterpretation.

Amir was present the following morning Oct 11. He requested changes which were complied with.

He has referred to pipes and wires being shallow, and wires damaged. Without seeing the actual situation, I would suggest that pipes and wires may have scratches, etc. on them due to the installation in bony material. Both the pipe and wires are designed for rugged installation. The wires are installed with an outer jacket. Once they are installed, it is unknown if the wires were damaged. Regardless, they were working on 1 May.

Amir is incorrect in saying the system was never tested. It was operational at the end of 11 Oct.
We would normally review the system with the owner when we are finished. However, he did not get home until 6 pm or later and sunset was 6:00 to 6:30. Unfortunately, in the fall there was not enough daylight with Amir getting home at or after 6 pm. to do a show & tell.

The foreman does not remember rain when he finished the job which inhibited any progress.

We were concerned about an early frost. We winterized the system on or about Nov 1. He was not charged for winterization.

Amir has referred to the office manager as being rude. If one reads other reviews on Homestars, there are numerous comments about how pleasant and courteous all the office staff is. Frequently, I receive verbal comments from others saying the same.

We returned on May 1 to review the system with Amir and do a show and tell. He requested additional changes and these were complied with.

He has referred to pipes and wires being shallow, and wires damaged. Without seeing the actual situation, I would suggest that pipes and wires may have scratches, etc. on them due to the installation in bony material. Both the pipe and wires are designed for rugged installation. The wires are installed with an outer jacket. Once they are installed, it is unknown if the wires were damaged. Regardless, they were working on 1 May.

Had Amir contacted us when the wires were dug up, we would have been there to correct deficiencies if they were our problem. Instead of giving us the chance to correct the situation, he chooses to write negative comments.

Did the landscaper digging around the wires damage the wires ?

We attempted to do a “Show & Tell” in 2017 when the system was finished, but we were unable to co-ordinate with Amir’s schedule.

The system was winterized at no cost , with the “Show and Tell” to be done in the spring.

When we arrived to review the system with him on 1 May, he had not done the spring start-up. In order to do the show and tell, we did the start-up. Work was required in 3 categories: changes customer requested, warranty, and non-warranty. Amir was not charged for the non-warranty issues. Additional heads were re-located

Amir has verbally objected to valve boxes being installed in the grass area. Valve boxes are part of the backbone of the system. We require access to them for service. Best practice (there are no rules or regulations for the installation of sprinkler systems) dictates that valve boxes not be placed in beds. When access is required, plants would get trampled. Consequently they are put in the lawn area. Amir has apparently covered a valve box with grass. It is no longer visible to a service technician. This is definitely not a good practice.

I am not in agreement with cancelling the start-up charge. For customer relations, I will not pursue collection.

Royal York in Etobicoke
Royal York in Etobicoke
1 review Toronto, ON
10/10

Irrigation System

Fantastic from start to finish. Allan worked with us on the design, visiting a couple of times to clarify and explain what would be done. The crew arrived on time and worked harder than any crew I've seen in a year of renovations on our home. They were courteous and respectful. Not one of our very mature and in-bloom plantings was damaged - how is that even possible?! Jeff came back to go over the entire system, adjusting each and every nozzle as he worked. He took his time explaining everything to us in detail. He is extremely knowledgable and great to work with. And Joanne arranged everything from the office seamlessly. We really appreciate the care and attention to detail. And the gardens and lawn already look better than they ever have. Totally impressed.

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slb in Vaughan
slb in Vaughan
1 review Vaughan, ON
10/10

Sprinkler system

We had a sprinkler system installed by A A Waters & Brookes. Absolutely outstanding. Explained what they would do. Made changes at our request. Called to confirm appointments. Arrived on time. Showed us how to us the system. Recommended water minutes for each section. They even cleaned up a previous contractors mess.
It is a pleasure to deal with a sold company

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Company Response

Thank-you for your kind words. We very much appreciate your taking the time to write this review for us. We strive to provide all our customers with excellent customer service.

Caryl in Toronto
Caryl in Toronto
1 review Toronto, ON
10/10

Amazing Service

A.A. Waters & Brookes is the company that installed and services my home lawn sprinkler system. Over the last 8 years I have had nothing but amazing service from their techs. They are friendly, efficient and thoughtful. I highly recommend this company and it's staff!

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Company Response

Thank-you for your kind words, Caryl. It is always a pleasure dealing with our customers, especially those who appreciate our work since our customers are important to us and we strive to provide excellent customer service at all times.

The Smiths in Markham
The Smiths in Markham
1 review Markham, ON
10/10

Sprinkler System

Professional, timely and courteous service from all; Management, Office Personell and outside workers. This was our first experience with this Company. They were a referral from a relative who was also very satisfied.

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Company Response

Thank-you for your kind words. We appreciate your taking the time to write this review. We appreciate our customers and strive to provide excellent customer service at all times.

Bcraske in Hamilton
Bcraske in Hamilton
1 review Hamilton, ON
10/10

Extensive Lawn Sprinkler System - Satisfaction

Recent Service Call: Always a delight to deal with year over year. James is a great service technician and office support is always great! Highly recommended for product and for support!

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Company Response

Thank-you for your kind review. We appreciate your business, and we hope to continue to enjoy your lawn sprinkler for many years.

Imad Awad in Toronto
Imad Awad in Toronto
1 review Toronto, ON
10/10

Great Reliable Sprinkle company

Ive been with AA waters and brookes for nearly 8 years. They never disappoint. Prompt, and very professional. If you have any issues, they will send a technician to address it with no delay.
The fees up are for closing the system
Highly recommended

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Company Response

Thank-you for your positive review. We try out utmost to provide excellent customer service, and also to keep our prices as low as possible.

Carlo in Vaughan
Carlo in Vaughan
1 review Vaughan, ON
10/10

Review

I have been a client of AA Waters and Brookes for several years. I would recommend them without reservation. Both their customer service and their technical services have been excellent.

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Company Response

Thank-you for your kind words, Carlo. We hope you enjoy your lawn sprinkler system as we are expecting a very hot summer.
Joanne

Private User
Private User
1 review Brampton, ON
10/10

sprinkler systems

The work and service I received from this company was excellent. Beginning with the telephone conversations and helpful answers that I received. The visit to my property, the proposal, and explanations were very much appreciated. I would definitely recommend this company.

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Company Response

Thank-you for your kind words. We pride ourselves in customer service and meeting our customers' needs.
Joanne

Private User
Private User
1 review Oshawa, ON
10/10

Sprinkler system annual maintenance

We have been dealing with this company for twenty years. They installed our system and return annually for system opening, closing and mid-season check. The technicians are well-trained and hard-working, and the office staff is friendly and organized, and most accommodating with regard to appointment set-up. I would recommend them without hesitation

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Company Response

Thank-you for your kind review. We strive to excel in customer service and accomodating our customers in any way we can. Enjoy your lawn sprinkler system as we are expecting a hot summer this year.
Joanne

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AA Waters And Brookes

A,A Waters & Brookes is dedicated to installing and servicing lawn sprinklers that meet the specific needs of our customers. We use only top quality material and the latest technology to guarantee system reliability and longevity, and every system is designed to maintain uniformity of coverage. Our Team members are Certified Irrigation Technicians, Landscape Technicians, and Backflow Testers. We also employ a full office staff to answer all of your questions and ensure the best possible customer service.

A. A. Waters & Brookes has been in business for over 28 years and is owned and operated by a professional engineer who is a certified irrigation contractor and designer. We work with home owners, landscape contractors, home builders and general contractors throughout Toronto, the GTA and southern Ontario. The company ensures that your lawn sprinkler and irrigation systems are designed, installed and maintained to your satisfaction

CATEGORIES
Sprinkler Systems
SERVICES
We design and install a lawn sprinkler or irrigation system to fit your specific application. Materials are selected based on a proven track record of reliability and performance, not lowest cost. Your system is installed by full-time, certified irrigation technicians who have the skills and experience to install your system properly with minimal disruption to your home and the utmost respect for your property We service all makes of sprinkler systems All our services, including installation, are supervised and directed by a Professional Engineer with more than 38 years experience in underground engineering and design
WEBSITE
http://www.lawnsprinklerstoronto.com
YEAR ESTABLISHED
0
NUMBER OF EMPLOYEES
0
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.