Absolute nightmare start to finish! Sales rep was dishonest, unresponsive and rude. Installation was about 2 months late and measurements were done incorrectly so job was not quoted accurately and wound up costing about $1,000 more than quoted. They installed the wrong colour handles and it's taken over 2 months for that to get resolved. The wrong handles were installed upside down on the doors so the lock didn't work. The dry-walling repairs done by the service techs were brutal and had to be re-done. Phone calls and emails were not returned....All I can say is stay away from Brock Windows!!
- Approximate cost of services:
- $3,000.00
- Company Response
Steve, we'd like to apologize for any difficulties you've experienced during the duration of your project, as that certainly is not the experience we pride ourselves on. We have sent your feedback onto management, as well as our Service Department for rectification.
If you have any questions, or would like to speak with someone directly, please feel free to contact your assigned Project Coordinator directly.
Regards,
Brock Doors & Windows Ltd.
1-800-449-3808