I'm in Toronto GTA area. I placed the order in early April, windows installed in early June. One window does not fit, one window broken during install & window trim material was not what we were sold (mdf instead of wood). Trim has to be re-ordered. I was told they would be ready and re-installed in 3-4 weeks time, We are now in October, despite weekly call to the sales rep, I was informed week after week it would be done the week after. Sales person kept telling me the installer will call to set the time, still nobody calls. Entire summer, my windows does not have trim with insulation exposed and broken window taped, every body visited my home were not impressed with Brock's service. Renovations lined up after the windows are now all delayed. Not a happy customer :(
-------------------------------------------------------------------------
Nov 14 update, after talking to Steavi, I finally got the crew to come in a month a ago. Unfortunately, they came without the windows and things took a wrong turn to worst. Still trying to get things settled with the company. Stay tuned.
- Approximate cost of services:
- $0.00
- Company Response
Hi Mr. L,
This is very dismaying for us to hear and we can guarantee that as a team we are proactively looking into this. Please feel free to give our Reputation Manager, Steavi a call at 905-791-2850 ext 208, she would be happy to discuss this with you at your earliest convenience. You may also reach her at spotter@brockwindows.com.
Your satisfaction is very important to us, and if there is anything we can do to assist please do not hesitate to let us know.
Thank you Mr. L.