We were replacing a sliding patio door and were looking for some way to include a dog door. Steve from Brock came out and suggested a wide single door with 3/4 panels on either side and integrate opening for dog door in one of the side panels. Sounded good to is. Installers arrived and removed old patio door. When they brought in new unit we all noticed dog for cut out was in wrong location, way up off the floor at the top of the panel. All they could do at that point was go ahead and install. Steve came out right away and took pictures and said not to worry, they would make it right.An service call was arranged. Nick was the service technician and he did an awesome job, painstakingly taking apart the lower panels (had to do both for continuity), flipping them so dog door opening was at bottom of panel and reinstalling. He was patient and professional and when he was done it looked as if it had come from the factory that way. Awesome job.We are pleased with our new door and extremely happy with the installation. Many thanks to Steve, Nick, and the two installers who's names we didn't get - all did a great job.
- Approximate cost of services:
- $4,200.00
- Company Response
Hello Harvey Family!! This is fantastic, thank you so much! It means a lot to know how pleased you are with your project even though a small error occurred! Of course we sometimes make mistakes, but where we hope to excel is our ability to not only correct and error but also to do it in a way that you still have full confidence in our capabilities as well as the end result of your project! Thank you so much for your time & patience & especially for acknowledging our teams hard work! Let us know if you need anything at all!!