We signed up with Brock to install 7 windows in our house in June 2015. They came to install in August but the arch window wasn't done properly. They came in without the top trim and I asked twice prior to the installation if it would be an issue installing the bottom trim first before they have the top trim. Both the administrator (Bright?) and installer said no issue. Sure enough, when they came back in September to finish up the top arch trim, both trims are not aligned. We called Brock many times, no response from the sales person, Dorian C nor his manager despite his assurance when selling us the windows saying we should call Brock and they will look after us... After some delay, North Star the manufacturer called and came to take a look. Both sides were pointing fingers to each other... After more delay, North Star said they will come to reinstall the window, yet still not done after 5 months since the first installation. We can't install the blind for that window, can't paint the wall for my daughter's room as we promised our daughter... The whole experience is very very disappointing. We were willing to pay more by choosing Brock thinking for better quality and service as compared to other companies... but we were wrong. This is just not right!
- Approximate cost of services:
- $7,000.00
- Company Response
Hi Janice, we apologize that there have been some issues with having your custom shaped trim match up perfectly to one of your windows. We do have our management team here at Brock, as well as the management at North Star involved to make sure this is completed for you. Again, we apologize for the delays & errors during our efforts in making sure this is completed perfectly for you. Overall we hope that your new windows have made a great difference in the look and feel of your home.